Service Director, APAC
华尔特人才咨询(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2019-11-11
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:本科
- 职位月薪:64-70万/年
- 职位类别:客服总监
职位描述
? Responsibilities
? Manage the service and application team regularly and make the team to be a strong support to the company’s business;
? 40% China;
? 60% other Asia countries;
? Development and extending international and local service activities;
? Functional leadership of international & local TecSupport, Service Locations, Applications;
? Control of international and local complaint cases;
? Communication for “Prio1” complaints with customers;
? Personnel requirement planning;
? Communication with insurers, assessors and other external contact channels;
? Manage customers’ inquiries & claim handling;
? Dispatch subordinates’ tasks reasonably;
? Communication with internal/external customer and be interface to HQ TSS team;
? Planning of spare parts management, competence enhancement;
? Implement the team’s annual budget and cost controlling;
? Standardization of service & application activities and improving relative processes;
? Leading employees, qualification development of employees and further development of service & application team;;
? Other tasks assigned by the line manager or management;
Profile of Candidate
? Bachelor degree in Automation related majorities with at least 12 years technical service role working experience.
? Excellent & practical technical knowledge such as different sensors principle, PLC programming, networking, IO-Link etc..
? Independent, mature, energetic, creative, open-minded.
? Be able to demonstrate excellent communication and interpersonal skills.
? Pro-active and self driven, aggressive and result oriented in daily work and also a supporting team player.
? Min 5 years Leadership is requested with at least 12 persons team, positive and powerful management style and can undertake working pressure.
? Complete and fluency in spoken and written English and Mandarin.
职能类别:客服总监
公司介绍
华德士于2008年进入中国市场,目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才,并于最近被评选为***国际人才招聘顾问机构。
我们的顾问都有相关行业的从业经验,因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才:会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。
联系方式
- Email:eric.xu@robertwalters.com.cn
- 公司地址:NA