IT Operations Service Delivery Manager (职位编号:J22158)
捷信消费金融有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:金融/投资/证券
职位信息
- 发布日期:2019-07-11
- 工作地点:天津-红桥区
- 招聘人数:2人
- 工作经验:无工作经验
- 学历要求:硕士
- 职位月薪:2-3.5万/月
- 职位类别:项目主管 项目经理
职位描述
Key responsibilities:
1. Coordination of activities of project team including identification of appropriate resources needed to ensure timely completion of project within budget
2. Manage the survey, design, cost estimation, and procurement and implementation of infrastructure
3. Documentation of project risks and issues with facilitation of resolution plan(s)
4. Communication of project status to stakeholders, management and senior IT leadership
5. Assure quality of work by coordinating review prior to implementation with appropriate written documentation
6. Recognize and advise leadership of concerns and/or issues, and provide appropriate follow up to identified issues
7. Coordinates activities necessary to accomplish the expected outcomes of multiple initiatives as assigned by management. May assist in the delegation, coordination and motivation of staff.
8. Provides proactive, effective communication with verbal and written status reports, manages meetings and facilitates requirements, problem solving.
9. Maintains an understanding of the organization and the tools available in order to successfully plan work detail and schedule resources to meet target dates. Coordinates multiple activities, set priorities and provides direction to others.
10. Maintains an understanding of the industry-wide changes and trends of technology development and applications.
Ideal candidate profile:
1. Strong people skills, communication and collaboration
2. 5+ years of experience in IT infrastructure projects, similar to those mentioned above
3. Understanding of common IT infrastructure physical components – servers, storage, network, backup devices and similar
4. Knowledge of common infrastructure applications and logical components and technologies – virtualization, DNS, DHCP, AD, clusters, TCP/IP protocol, SAN/NAS, webservices, middleware, databases, cloud, etc.
5. Proficient in English language, both written and spoken
6. Ability to facilitate within cross-functional teams to solve problems at their root, develop common continue improvement techniques
7. Ability to assess the risks and benefits of proposed solutions, challenge and coach the technical teams to think in broader perspectives
8. Masters degree or higher in IT, Electrical engineering or similar discipline
公司介绍
基于卓越的数据捕捉和分析能力,并采用大数据和生物识别技术,捷信将先进的风险管理能力渗透到业务流程的每一个环节。目前,捷信已将人脸识别和OCR光学字符识别技术应用在贷款审批环节,在确保客户信息准确性和可靠性的同时,对风控流程进行了大幅高效简化。
不仅如此,在客户服务领域,捷信在逐步增加自动化客服工具的应用,并将基于人工智能的语音机器人、文本聊天机器人和质检机器人应用在客服环节,提升服务效率。相比传统的人工智能,捷信配备的机器人在语义理解和机器学习方面更加智能、高效,可以随时随地为客户提供服务,并快速适应新的业务情境。其中,文本聊天机器人已接入到捷信官方微信平台,平均每天可处理约50,000-70,000个客户问题,客户只需等候最多1秒就会接通,而语音机器人的每日呼出量也达到了约5,000,000次。智能机器人与专业客服人员一起,可为客户提供7天无休的专业服务,这些技术创新保证了服务流程更加顺畅,显著提升了服务效率。同时,捷信在不断加快数字化的步伐。至今已有超过4000万用户注册了捷信金融APP,从而进入到捷信的服务生态体系中。
主要奖项Company Awards
2020年奖项
2020年58同城•招聘中国卓越雇主五十强
2020年第二期消费金融APP活跃度排行榜**
2020年消费金融机构Top30强榜综合指数**
2020年智联***雇主校招案例奖
2020年前程无忧人力资源杰出奖
《金融界》“杰出消费金融创新服务奖”
《经济观察报》“年度消费金融领航企业”
深圳电视台“***消费金融服务商”
《南方日报》“南方公益传播奖·创新奖”
《南方都市报》“南都2020金砖奖·普惠金融突出贡献机构”
《中国经营报》“2020卓越竞争力金融科技影响力企业”
《北京青年报》“财星榜 2020金牌服务创新”
《中国经营报》 “2020社会责任行业影响力奖”
《财经》“年度***金融科技创新奖”
2019年奖项
2019智联招聘中国最具发展潜力雇主
2019年度58同城中国最具社会贡献价值雇主十强
2019中国雇主品牌年会中国***雇主奖
2019年度51Job人力资源管理杰出奖
2019猎聘非凡HR团队奖
2019拉勾网全国金融行业TOP雇主
2019领航中国杰出消费金融创新服务奖
2019中国财经峰会冬季论坛企业社会责任奖
2019经济观察报消费金融之星
2019新金融行业十大品牌公益项目
2019中国经营报卓越竞争力消费金融创新机构
2019投资时报***普惠金融奖
2019中国网金融扶贫先锋机构
联系方式
- Email:Mandy.Chen@homecreditcfc.cn
- 公司地址:地址:span北京市朝阳区亮马桥路50号燕莎中心写字楼C215