天津 [切换城市] 天津招聘天津客服及技术支持招聘天津售前/售后技术支持主管招聘

技术支持顾问

罗克韦尔自动化(中国)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:仪器仪表/工业自动化

职位信息

  • 发布日期:2019-08-12
  • 工作地点:济南
  • 招聘人数:1人
  • 工作经验:无工作经验
  • 学历要求:本科
  • 职位类别:售前/售后技术支持工程师  售前/售后技术支持主管

职位描述

Job Purpose

Provide technical, application expertise to customers in order to drive conversion activities and fuel sales growth with strategic OEMs.

KPI (Key Performance Indicator)

Customer satisfaction in line with agreed adoption objectives (quality, on-time, budget, performance etc.)

Key Responsibilities

DO

? Work proactively with the customer to make product and architectural recommendations- examples would include technical suitability, cost/ performance evaluation, technical trends, migration considerations, proof of concept, configuration testing, and customer application assistance.

? Provide training to both internal and external customers.

? Lead the exchange of best practices within OEM accounts and leverage corporate and regional direction.

? Develop and maintain solutions/demos for applicable OEM segments/machine.

? Provide engineering conversion and support services as well as budget and schedule estimates to OEM customers.


KEY COMPETENCY REQUIREMENTS

Organizational Competencies

? Contributes Professional & Technical Expertise

? Collaborates & Teams Effectively

? Adds Value for Customers & Partners

? Attains Results

? Drives Growth

? Demonstrates Bus & Financial Acumen

Job related competencies

? High level of expertise in products in required SBUs, along with an Intermediate level of expertise in all our products. High Application Knowledge.

? Intermediate level of expertise in Industry Knowledge, OEM Business Drivers (Understanding of needs of OEM customers).

? Intermediate Training Skills, with a basic level expertise in Market Research & Analysis, Process Business Drivers (Understanding of needs of Process Solutions customers), Project / Implementation Management, Sales Fundamentals, Project Sales Strategizing, Customer Relationship Management, Prospecting & New Customer Development and Account Sales Maximizing (Expanding business in existing accounts).


EDUCATIONAL QUALIFICATIONS / WORK EXPERIENCE

? Bachelor Degree in Engineering/Automation is required

? 5 years of experience of automation products in OEM.

? Background with converting technology will be a good plus

KEY INTERNAL STAKEHOLDERS

Account Manager - OEM, Regional OEM Sales Manager, AP-OEM Team, Program Manager.

公司介绍

  罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一,致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基,员工总数约为 23,000人,客户遍布全球80多个国家/地区。
  1988年罗克韦尔自动化进入中国,在国内有2000多名雇员,并设有五个培训中心,一个研发中心,一个软件开发中心,三个OEM中心,两个生产基地。
  罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景,提高决策水平和国际竞争力。
  “罗克韦尔自动化与中国大学共勉”项目开始于1998年,和国内70多所高校合作建立联合实验室,累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。

联系方式

  • Email:dalian@ra.rockwell.com
  • 公司地址:大连市软件园东路40号22号楼10/11层