天津招聘

Location: 广州番禺

Report to: Manager - TSC China

Overview:

The Customer Services Representative ensures that all service orders are processed accurately and efficicently and in a timely manner. The Representative utilizes both internal and external technical resources to ensure the service orders are completed in accordance with Tiffany & Co. quality standards. This role acts as liaison to internal customers across China region and manages parts an sundry inventory to support Tiffany Service Centeer (TSC) China and China retail needs.

Job Responsibilities:

• Provide accurate, efficient and timely processing of all service center orders in accordance with Tiffany & Co. service and quality standards. This includes but is not limited to identifying and managing the expectations of the appropriate internal and external technical resources, appropriating the necessary parts and materials for each order, and capturing of all relevant information in a systematic manner.
• Proactively and accurately maintains, monitors, and procures parts, materials and sundry inventory. When necessary, works with Tiffany Service Center New York or local sources to procure and replenishment the inventory
• Liaisons with Tiffany & Co. China regional markets for service order follow up and status. If necessary, directly communicates with China market retail customers and works with Tiffany China Retail management to resolve customer service issues.
• Perform occasional machine engraving on customer-owned merchandise and other office administrative and clerical functions, including the timely processing of all relevant invoices.
• Understand and comply with all Tiffany & Co. policies and procedures, written department processes and verbal instructions, including but not limited to, internal audit and human resources policies, and health and safety best practices.
• Work safely at all times by consistently following safe work procedures as well as all safety procedures required at your worksite; promptly report all incidents and safety issues to your supervisor

Qualification Requirements:

• College degree or above, undergraduate degree or graduate gemologist degree is preferred.
• 1 year of experience in related industry, retail and/or Customer Service work experience is preferred
• Strong English communication skill in both verbal and written (CET6 or above)
• Proficiency with Microsoft Office (Word, Excel & Outlook)
• Good team player, detail-oriented, independent, commit with a “can do” attitude
• Flexible and able to work additional hours when business needs require.

蒂芙尼，起源于1837年，拥有近180年历史的世界著名的珠宝与腕表品牌，总部设于美国纽约。蒂芙尼钻石、珠宝、银饰、腕表和奢华配饰等藉着优雅且独特的风格而享誉全球。
 
随着蒂芙尼在中国业务的不断拓展，我们诚邀销售精英及热爱蒂芙尼品牌文化的英才加盟！

如您有意向申请本公司的相关职位，请把简历以电子邮件形式至：china.jobs@tiffany.com，投递时请在标题里注明所申请的职位。