天津 [切换城市] 天津招聘天津物流/仓储招聘天津船务/空运陆运操作招聘

Customer Service 客服专员 IS

硕达(上海)国际货运有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2019-06-02
  • 工作地点:上海
  • 招聘人数:若干人
  • 工作经验:无工作经验
  • 学历要求:招若干人
  • 语言要求:不限
  • 职位类别:货运代理  船务/空运陆运操作

职位描述

  JOB PURPOSE ? 

Acting a key and dedicated contact in the first place to coordinate with all relevant business parties including overseas networks, suppliers, customers, all china offices for shipment and order organization by any means of international transportation but mainly seafreight and airfreight, ensuring a smooth shipment and order arrangement till its completion   

  KEY JOB FUNCTIONS Strategy: ? 

Controlling and monitoring daily shipment activities and essentially serving as a dedicated channel to communicate with our overseas networks, suppliers, customers, our China offices.  

  Job Functions: ? 

Single Linkage between customer and operation as well as networks, ensure operation could well understand the requirement from customer and overseas network. ? 

Single Shipment coordinator from the time of placing booking and order till the shipment is loaded ? 

Delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with our origin offices and overseas networks to proceed with every single shipment. ? 

Follow and monitor the shipment status in a very close communication with operation team, keep updating shipment status to customer and overseas network till its completion                ? 

Monitor the shipment data quality   ? 

Prepare daily and monthly shipment report    

  SKILL LEVEL REQUIREMENTS ? 

  Bachelor degree or above, multinational logistics or freight forwarding company experience preferred; ? 

  Previous experience in customer service and operation; ? 

  Minimum 2 years’ experience in logistics or trading company ? 

  Possess good communication skills and influence skill, responsive and reactive. ? 

  Good written and verbal English ? 

  Strong knowledge in sea/ air operation ? 

  Able to work under stress to meet tight deadline and handling multiple tasks

公司介绍

硕达国际货运(波洛莱物流)是一家综合性的运输和物流公司,是国际货运和物流领域的全球领导者。硕达国际货运(波洛莱物流)的长期股东为法国波洛莱集团。波洛莱集团成立于1822年,至今已有199年历史。通过不断适应客户变化的需求,硕达国际货运(波洛莱物流)凭借丰富的专业知识,已经成为一流的供应链合作伙伴,跻身全球运输和物流领域十强,并在非洲拥有业内最庞大的综合物流网络。硕达国际货运(波洛莱物流)的服务网络遍布107个国家,拥有609家办事处及20600名员工。硕达国际货运(波洛莱物流)提供五大领域的综合服务,包括多式联运、关务合规、合同物流、全球供应链及工业项目运输。硕达国际货运(波洛莱物流)自1994 年进入中国市场以来,为中国客户提供运输和物流解决方案,服务的客户行业包括香水和化妆品、服装、电信、高科技、石油和天然气、汽车和航空航天等领域。硕达国际货运(波洛莱物流)在中国 18 个城市设有 30 多个办事处,员工人数超过 1000 余名。硕达国际货运(波洛莱物流)在北京、上海、深圳和香港为客户提供设施齐全的仓库,并在主要港口、码头和工业区设有集装箱货运站。2016年,硕达国际货运(波洛莱物流)由SDV更名为硕达国际货运(波洛莱物流)。

联系方式

  • Email:miko.zhou@bollore.com
  • 公司地址:远洋广场1号天津远洋大厦3802室
  • 电话:13611969951