Customer Service 客服专员 IS
硕达(上海)国际货运有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2019-06-02
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位类别:货运代理 船务/空运陆运操作
职位描述
JOB PURPOSE ?
Acting a key and dedicated contact in the first place to coordinate with all relevant business parties including overseas networks, suppliers, customers, all china offices for shipment and order organization by any means of international transportation but mainly seafreight and airfreight, ensuring a smooth shipment and order arrangement till its completion
KEY JOB FUNCTIONS Strategy: ?
Controlling and monitoring daily shipment activities and essentially serving as a dedicated channel to communicate with our overseas networks, suppliers, customers, our China offices.
Job Functions: ?
Single Linkage between customer and operation as well as networks, ensure operation could well understand the requirement from customer and overseas network. ?
Single Shipment coordinator from the time of placing booking and order till the shipment is loaded ?
Delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with our origin offices and overseas networks to proceed with every single shipment. ?
Follow and monitor the shipment status in a very close communication with operation team, keep updating shipment status to customer and overseas network till its completion ?
Monitor the shipment data quality ?
Prepare daily and monthly shipment report
SKILL LEVEL REQUIREMENTS ?
Bachelor degree or above, multinational logistics or freight forwarding company experience preferred; ?
Previous experience in customer service and operation; ?
Minimum 2 years’ experience in logistics or trading company ?
Possess good communication skills and influence skill, responsive and reactive. ?
Good written and verbal English ?
Strong knowledge in sea/ air operation ?
Able to work under stress to meet tight deadline and handling multiple tasks
公司介绍
联系方式
- Email:miko.zhou@bollore.com
- 公司地址:远洋广场1号天津远洋大厦3802室
- 电话:13611969951