Cantonese Debt Services Officer 粤语信控专员,上海
林德公众有限公司 Linde
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2019-11-12
- 工作地点:上海
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:本科
- 职位月薪:0.6-1万/月
- 职位类别:客服专员/助理
职位描述
- To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome
- To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment.
- Directly apply BCP and BOP practices to maximise debtor performance
- Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
- Establish positive relationships with customers to maintain loyalty
- Support Brand values through effective customer service
- Effective ‘advocate’ of customer issues, ensure rapid and effective resolution.
- Ensures a ‘Get it right first time’ approach is delivered – supported by online help systems, training and coaching.
- Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction
- Positively influence the customer perception via professional revenue management delivery
- Ensure all call compliance factors are met.
- To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
职位要求:
- Proven deliverer of results
- Strong interpersonal skills
- Able to work under pressure/perform to deadlines
- Excellent communication skills within written and verbal in English
- Outbound telephone sales skills
- Enhanced negotiation skills
- Degree in business or any associated discipline
- At least 1+ year commercial experience, gained in a business to business environment
- Excellent Microsoft office skill, master EXCEL & Power point
- An understanding of basic accounting knowledge is preferable
- SAP Knowledge
职能类别:客服专员/助理
公司介绍
林德大中华区的总部位于上海,在全国拥有近4000名员工(包括气体与工程),并运营100多个现场,业务足迹覆盖华北、华东、华南以及西部地区。林德是国内领先的气体供应和工程公司之一,在化工、石化、冶金、制造、电子、食品和医疗等行业,与众多领先客户建立了长期合作伙伴关系,并以高质量的技术、服务和解决方案,助力客户取得更大的成功。
荣誉榜单
-- 林德公众有限公司
· 全球***化工企业前5强
· “财富”杂志全球500强企业前50
· 《福布斯》杂志授予2018年度“全球***雇主”称号,以及连续3年获得《福布斯》杂志“美国***雇主”称号
· 连续5年荣登《企业责任杂志》“***企业公民百强”榜单
· 连续16年入选“道琼斯可持续发展全球指数”
-- 林德公众有限公司大中华区
· 林德公众有限公司在华子公司普莱克斯(中国)投资有限公司首个“女工程师俱乐部和储才班”荣登《商业评论杂志》第十界管理行动奖
· 林德公众有限公司在华子公司普莱克斯(中国)投资有限公司荣获“上海绿色供应链2016年度优秀企业案例”奖
· 林德公众有限公司在华子公司林德连续5年荣获“中国杰出雇主”奖
联系方式
- 公司地址:地址:span重庆