天津招聘

Main objective of this role:
-Govern origin process and drive origin process improvement across all origins
-Monitor monthly, weekly and daily KPI and be responsible for data quality across all origins
-Manage and monitor origin's operational performance
-Benchmark and improve performance levels of origins across all milestones of the shipping process
-Drive global operation and customer service excellence with sufficient analysis, reporting, and recommendations for supply chain improvement in origins
-Ensure all origin's understanding and compliance to TCP SOP
-Develop operational improvement tools and cross country sharing mechanisms to enhance SOP and supply chain management by Damco
-Focal point to customers for operations escalation
Tasks and Responsibility:
-Origin Performance Monitoring
--Drive operational excellence targets specified by customer SOP
--Ensure compliance with the service standard sets
--Proactively and continuously find new ways of improving service levels and efficiencies in the day-to-day operations and drive same across origins
--Origin KPIs monitoring i.e. late booking, booking discrepancy, late documents, ASN timeliness & data quality
-Daily Operation
--Maintain origin process maps
--Take an active part in information sharing and take interest in developing the necessary skills and knowledge to perform at higher level
--Conduct regular process reviews with origins and improve operational process flow across origins
--Identify and execute tactics designed to solve specified operational problems
--Regular follow up on issue log with both origins and client and drive action plan if necessary
--IOP review and update with origins
--Prepare regular / ad-hoc reports and consolidate result of origins as required by client
--Consolidate contact / holiday list for client on regular basis
--Be the backup of Shanghai Customer service team leader
-Project Implementation
--Continue to drive optimization, improvement and system implementation and monitor the performance of origins
--Regular review with customers for establishment of workshops/materials for implementation in the future
--Develop reporting and performance monitoring tools, teach origins how to use it
--To review end to end process and agree on timeline that allows optimal lead time while operationally deliverable
Job Knowledge & Competency
-Broad knowledge of Logistics, advanced knowledge of operational practices and some basic knowledge of liner and NVOCC operations
Communication skills
-Explain facts, practices, policies, etc. to mainly internal parties
-Conduct training on SOP to origins
-Maintain close working relationships with clients at the operational level and partially operational development/management level
-Support where possible the client relationship
-Proactively and continuously share best practice with and across origin teams, taking a leading role in improving the origins understanding and knowledge of the client business
-Active dialogue with clients independently
Performance will be measured on:
-Operational KPI of branch offices (origin KPI)
-Feedback from client on relationship and communication efficiencies, as reflected in customer satisfaction survey
-Initiatives on projects or new operational processes bringing positive impact to Damco CM1
Interaction Network
External
-Customer
-Clients' vendors as/when appropriate
Internal
-Appropriate area corporate teams
-Origin teams
-Key Account Manager/Owners and Client Management team at destinations
-Appropriate project management teams
Learning opportunities in this role:
-Process excellence tools
-Project management skills
-Work as part of a global team
-Manage multiple stakeholders across different locations
Specific requirements for this role:
Essential
-Attention to detail and accuracy
-Fluent spoken and written English (Level 3 being the minimum)
-Solid operational background and hands on experience with MODS
-Analytical skills
-Proficient Damco reporting tools and M*power Shipper
-Consistent ability to meet and adhere to deadlines
-Strong communication skills
-Problem solving skills and customer service skills
-Ambitious and self-driven
Preferred
-Damco SCM and forwarding experience
-Project management skills
-Excellent EXCEL & presentation skills
-Experience in EDI and e-label projects
-Knowledge of manufacturing and exports from the Asia market
-Relevant theoretical business education (bachelor/masters)

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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A.P. 穆勒 - 马士基集团：**************
丹马士： *************