天津招聘

General Role

The Assistant CRM Manager/CRM supervisor is an individual contributor and will play a key role in CRM function, reporting and insights supporting business performance management and decision making for Hermes China. This role needs to have a strong understanding of luxury brand, retail, marketing, CRM and have strong data and analytical skills.

Major responsibilities:

• Coordinate online & offline CRM system integration, build and manage a comprehensive CRM database to benefit business analysis, plan and marketing activities to optimize the engagement with customers.

• Understand online platform business to support EC platform activities from loyalty perspective via well-rounded data processing and understanding, so as to leverage CRM insights to benefit EC consumer management

• Analyzing cross-functional data sets relating to sales, products, customers to formulate specific and actionable insights informed by analysis & learnings to answer business questions.

• Provide regular and timely dashboards, regular and ad-hoc reports and performance analysis to provide actionable insights to business partners to improve performance.

The capability of data analysis process from start to finish is required which includes extracting, cleaning, sampling, analyzing and presenting data.

Requirements & Capabilities:

• Bachelor degree required, better in a quantitative discipline (typically statistics, mathematics, econometrics, economics, or operations research)

• At least 3 years working experience in CRM field with strong E-commerce experience is preferred, especially wechat and EC platform;

• Well known of statistical data analysis and data visualization, experience with Tableau or other BI tool is an advantage, relevant experience in big data is a plus.

• Strong sense of ownership and accountability, proactive, self-motivated, able to work under pressure;

• Strong solution finding skills, eager to learn and positive team work player;

• Excellent verbal and written communication skills with internal & external teams;

• Fluent English and Mandarin.

公司地址：上海市淮海中路283号香港广场29楼
邮政编码： 200021

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Fifteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
爱马仕始于1837年，是一家忠于传统手工艺并集创作、手工制作与销售于一体的法国家族企业，如今在全球雇佣超过14,000名员工。秉持可持续发展和精益求精的精神，爱马仕以其有效的管理制度，培养出每位员工独立自主的工作方式。将以人为本和重视资源的理念深入到方方面面，爱马仕对品质的坚持和其精湛工艺，也得以代代延续和传承。十五种部类都满载爱马仕的无限创造力，并被呈现在全球300多家专卖店中。