天津招聘

Requirements:

• 3 ~ 5 years in the IT industry
• Has acted as Customer Service Manager (Delivery Manager) or function where he/she has/has had customer contact
• Have fulfilled a large proportion of KPIs and delivered/delivers a high customer satisfaction
• Project Governance experience
• Good – Excellent English

Preferred Skills/Experience:

• ITIL practice
• Experienced on Application management services and/or Infrastructure management services to customer
• Worked with global/international service teams
• Managed global/international customers
• Managed Life science / Pharmaceutical services/customers

要求：

3 到 5年IT领域相关工作经验

具备IT客户服务管理经验

作为客户服务经理达成高客户满意度并满足SLA KPI

项目治理经验

英语优秀

优先:

ITIL

应用系统服务

管理过国际服务支持团队

服务全球客户

管理过生命科学/制药相关服务或客户

About the job:

You will work as part of global integrated team with your colleagues and service team members from different service centres. As a customer service manager/delivery manager, you are responsible to work with full team to provide professional services to customer internationally on application management services and/or Infrastructure management services for Serve Level fulfilment and high customer satisfactory towards life science / pharmaceutical customers.

It is required for a DM to be able to

• Managing big/critical global account and IT outsourcing contracts(>= 10M revenue/year)
• Capability and experience on growing revenue from managed account
• Flexible on working time
• Multi-national company experience with multi-cultural mind-set
• Result-oriented and “can do” altitude
• Strong communication and superb collaboration skill

NNIT是丹麦领先的IT咨询公司，致力于运用IT技术解决生命科学行业的各种复杂挑战。过去的十多年，我们将***的技术应用于软件开发，业务流程和多方沟通中，我们全方位的解决方案帮助客户提高运营效率，同时实现企业的经营目标。NNIT根植于全球知名生物制药企业诺和诺德， 因此我们能深刻理解生命科学行业的特点、挑战和需求，开发并实施成熟、高效的解决方案。

NNIT于2007年9月1日建立中国分公司，并面向欧洲客户提供服务。NNIT中国一直是诺和诺德重要的IT服务商，而在获得外部客户的同时，吸收了更多信息化管理的系统知识，使自身的流程和业务更加专业，具有更强的竞争力。这反过来也让诺和诺德受益匪浅，能够获取更好的IT支持。

在几年的实践中，NNIT中国用较少的成本提高了其所获得的IT服务质量，也飞速成长为一家规模超过800人，实力超群的IT公司。NNIT中国分部提供的服务涵盖包括IT战略咨询、解决方案开发、系统运营维护、日常技术支持在内的所有业务领域，并成为了NNIT面向欧洲客户的重要交付中心。如今NNIT中国拥有更多的自主权，更大的灵活性，也能够更好地投资在人才储备等未来的发展上，越发具有活力。

欢迎访问NNIT中文官网，了解更多关于NNIT中国的资讯。