Travel Advisor_HR Solutions
英格索兰(中国)投资有限公司
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2019-04-22
- 工作地点:上海-长宁区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位类别:人事专员
职位描述
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
Job Summary:
Travel Advisor is responsible for the management, implementation and sustainment of Global & regional Travel program in AP, based on the global strategy with a strong focus on customer experience, process excellence, risk mitigation (compliance) and economic value.
?Take ownership relating to the management, implementation and maintenance of the Global Travel Program in Asia Pacific based on the global strategy with a strong focus on customer satisfaction, cost optimization and compliance
?Negotiating and/or implementing Global – Regional and Local preferred supplier contracts with Airlines & Hotels in line with the Global Strategy
?Building relationships with suppliers and monitoring the performance of preferred supplier contracts including Agency, Airlines, Hotels, based on a SLA and globally defined KPI’s
?Create regional reporting based upon the Globally defined KPI’s and the needs of the customer (SBUs) in the region.
?Management of the Service Level Agreement and complaints process with dedicated global travel agency within the Asia Pacific region
?Listening and responding appropriately to customer needs by establishing and maintaining strong relationships with key stakeholders to understand and react to changing needs
?Conduct regional surveys (aligned with the Global standard) and country review meetings to measure customer satisfaction and create action plan for improvement where needed and possible
?Drive compliance to policy and best practices to improve the overall result of the program based on a set of KPI’s
?Take ownership of the control processes relating to the safety and security of our travellers when a critical situation arises.
?Manage and improve the Travel Program payment processes in the Asia Pacific region. Simplify and improve existing processes or look for alternative processes that could improve the overall service delivery.
Qualifications and Requirements:
? Bachelor’s degree required in management, Tourism Management, or related field; Master’s degree preferred
? Minimum 5 years' in-house travel management experience or in travel agency
? Strong communication and project management skills, high learning agility, and teamwork focus
? Broad travel related knowledge, including agency, airlines, hotels
? Excellent interpersonal and relationship building skills in a professional, positive manner
? Self-motivation, detail-oriented, organized, and with a strong sense of urgency
? Ability to work collaboratively in a team or independently
? Fluent in English communication
公司介绍
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.
联系方式
- Email:IRcampus@irco.com
- 公司地址:上海市嘉定区马陆镇希望路420号 (邮编:201801)