天津招聘

Description:

Alstom IS&T recruits a Sub-Region End User Services & Support Manager
Entity: IS&T End User Services & Support (EUSS)
Reporting to the EUSS Regional Director,he/she is responsible for end user relationships, service requests and problem escalations for one or more (site/country) locations, ensuring for all delivered services, consistency in customer satisfaction and quality of service.
Within the scope of the IS&T activity and working closely with the IS Sector business, the EUSS Sub-Region Manager will be the contact for:
- End User Customer Relationship Management:
Collect Global Business Strategy and Operational objectives information
Promote Global Business Strategy & Operational objectives towards Business local organization
Recommend new uses of IS&T Services to enhance business performance
- Demand Management:
Captures, challenges local project opportunity needs
Specifies requirements, referring to the ITSSC for solution service design and quotation
Follows up and report on local demand portfolio, from requirements till completion
- Exercise Financial & Budget Management:
Works with the IS Sector contact to define the service request budget envelope (cost & quantities) for site(s)
Ensures local spend respects agreed budget.
Approves standard service request expenditure within the agreed budget envelope (cost and quantities) if delegated by IS Sector
Contributes to budget build, forecast and actuals control phases
Ensures internal bills are controlled and information is available on time for billing
Control Suppliers' local bills and ensures payments are done on contractual due time
- Manages IS&T Services to local end users:
Agreeing and Producing the Service Catalogue & SLA's using the standard templates
Ensures local assets are refreshed on time in compliance with IS&T Refresh Cycle rules
Ensures local stock levels are in place in line with contractual commitments
Transfers needs to the relevant Domain/ Department/ IT-SSC Service Delivery Teams including identification of synergies to improve cost effectiveness
He manages the Customer Relationships with the end-users and in particular is the single point of contact for IT SCC Services

Qualifications:
General knowledge in Alstom IT processes, systems and tools
Sound knowledge of Service Level Management Processes
Minimum 4 years of experience either in Customer Relationship Management or project management or IS&T managerial position.

阿尔斯通是全球发电和轨道交通基础设施领域的领先企业，其创新环保的领先技术已成为行业的参照基准。阿尔斯通建造了世界上运行最快的列车和动力最高的全自动地铁列车。阿尔斯通还为水电、燃气、燃煤和核电等利用各类能源的发电厂提供总包整合电厂解决方案和相关服务。阿尔斯通集团在全球70多个国家和地区拥有近六万伍千名员工。2006/07财年的销售业绩达190亿欧元。
阿尔斯通参与中国建设五十多年，目前阿尔斯通在中国拥有18家实体和业务机构，员工总数近9000人。我们的业务成长已经融入到中国政府大力发展电力和轨道交通，并重视环保与可持续经济发展的大环境之中。集团还成立了阿尔斯通大学亚洲学院，以培养更多优秀的本地管理人才。同时阿尔斯通不断扩大在华业务，成立新的合资企业以及增进与中国伙伴的合作。这也成为阿尔斯通在华取得成功的因素之一，并将继续成为阿尔斯通在华发展和立足中国拓展全球市场的基石。
阿尔斯通位列《财富》全球500强之一。
了解更多有关阿尔斯通集团的情况，请访问阿尔斯通中国网站www.alstom.com.cn、全球网站http://www.alstom.com
ALSTOM is the global specialist in energy and transport infrastructures. Headquartered in Paris, the Company today has annual sales in excess of 13.4 billion euro and employs 70,000 people in over 70 countries.

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