天津招聘

  

1.客户联系/Customer contacts

  

通过电话，邮件或者面对面的方式与客户沟通联系。回答客户对指定产品的询问，如价格、订单状况、标准产品规格/信息。经销售主管同意后向客户报价。向相关销售人员反馈订单状况和/或变化。

  

Deal directly with customers by telephone,electronically or face to face.

  

Respond promptly to customer inquiries,such as pricing,order statues,standard product specification/info.

  

Send out quotation after seeking approval from the sales supervisor.

  

Provide feedback to relevant sales personnel regarding order status and/or changes.

  

2.处理订单/Order processing

  

根据制定的部门政策/程序，在确认库存和产品分配后，处理客户订单/变化。告知客户相关信息，例如支付手段、发货日期、产品供应情况和付款条件。与生产，物流和财务部门协调。经销售主管同意和确认，制定销售合同。根据制定的政策/程序处理退/换货。

  

Process customer orders/changes according to established department policies/ procedures after confirming

  

the stock availability and

  

schedules and product availability,credit terms and coordinate with production, customer product allocation. Communicate with customer on relevant information,

  

e.g.payment method,delivery

  

logistics and finance personnel.

  

Prepare sales contracts with approval and confirmation from sales supervisor.

  

Process customer returns/exchange according to established policies/procedures.

  

3.协调装货与交货/Shipping and delivery coordination

  

根据客户的发货要求安排发货顺序，电子处理发货单。 跟踪生产/运输和仓库/物流等的反馈信息，保证及时发货。及时告知客户货物状况。

  

Prioritize delivery schedules based on customers'delivery requirements and electronically process delivery

  

orders.

  

Track feedback from production/transportation or warehousing service providers/carriers/logistics etc to

  

ensure timely order delivery.

  

Communicate timely with customers on delivery status.

  

4.处理客户投诉/Handle and resolve customer complaints

  

根据制定的程序/制度收集、记录和综合客户问题/投诉。与销售、物流、生产、仓库、财务等部门主动协调，根据服务标准解决问题，采取需要的纠正措施。提醒主管/销售主管未达到客户要求的情况。每月向销售主管汇报服务失败或未达到客户要求的情况。

  

Collect,document and consolidate customers'problems/complaints according to defined procedures/system.

  

Initiate coordination with the relevant personnel such as sales,logistics, production,warehouse,finance,to

  

solve problems and to ensure the necessary corrective actions taken in accordance with serving standards.

  

Alert supervisor/sales supervisor any unmet customer needs.

  

5.货款管理/Credit administartion

  

根据制定的政策/做法检查客户的信用状况。保持与客户的日常沟通，协助销售团队处理应收账款事项。

  

Check customers'credit status according to established policies/practices.

  

Assist sales team to settle the AR issues by conducting regular communication with customers.

  

6.文档/Documentation

  

向销售/市场主管提供数据，制作销售报表/分析报告。每月更新各种信息：客户询问/投诉与回复/解决问题（包括为解决客户投诉进行的主要接触等）。

  

Provide data to sales/marketing supervisor to prepare for sales reports/analyses. Update the reference of

  

various inquiries/complaints and replies/solution, including key contacts for complaint resolution.

  

7.库存管理/Inventory administration

  

监控工厂以外寄售库存的水平，适时向供应链主管建议补充库存。

  

Monitor the consignment inventory level outside production site, and recommend supply chain supervisor the replenishment needs.

  

  

  

Requirements:

  

1. College degree and above

2. More than 2 years related experience

3. Good oral and written English; Good skills in Windows Office

4. People oriented and good communication skill

5. TEMP (HALF YEAR)

          

富林特集团致力于服务全球的印刷和包装行业。公司开发、生产并销售广泛的印刷耗材产品组合，包括：在平版、柔版和凹版印刷中应用的大部分惯用固化油墨；印刷室的化学品、印刷的橡皮布和平板印刷的套筒；感光性树脂印刷版材和套筒，制版设备和柔版套筒系统；油墨和其他着色剂中使用的颜料和添加剂。
富林特集团以客户为导向，提供无与伦比的服务和技术支持以及优质的产品，富林特集团致力于为全球用户提供具有卓越价值、品质优良以及不断创新的产品。
富林特集团总部设在卢森堡，全球有约7900名员工。2015年销售收入为29亿欧元。在全球范围内，富林特在每一个主要参与的细分市场中都是数一数二的供应商。


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