天津招聘

Job Title:
Customer Relationship Manager
Job Location:
SHENZHEN
Reports to:
Associate Director of Customer Relationship Management China
Job Purpose Overview
1.Provide the Sales Team with all relevant support to aid the sales process.
2.Provide excellent customer service support for all local and international customers. Provide first level support on all aspects of our products and services by handling requests and enquiries and liaising extensively with our operations centres.

Key Responsibilities
SALES SUPPORT PART

Support for Account Managers
1.Staying in permanent and timely contact with Account Managers
2.Helping to provide Account Managers with all necessary material and important information
Prospect handling
Collect as much information as possible about the companies in regard to implementation
Preparing contracts and other relevant standard documents according to the information provided by the sales manager
Preparing Implementation Checklist and Implementation Plan
Build Power Point presentations about specific topics
Accompany AM to client meetings
Consulting the clients, getting to know their processes and suggesting improvements
Take note of request of ERP data feed from the client, eBilling, Portal setup, DBI settings, special requirements
If required, carrying out of pre-risk checks
Support cross-(country)-selling by giving information to own or foreign Account Managers
Support cross-(product)-selling by giving information to own Account Managers
Proposals and calculations
Sending out individual proposals based on individual calculations (with updated version provided by Controlling)
Processing of contracts and application forms
Checking incoming contracts and application forms for accuracy and completeness to ensure all relevant fields, signatures and/or stamps have been correctly entered
Communicate with clients directly regarding contract and/or application issues
Coordination of contract signing by General Manager (authorized management signatory is needed to allow further processing)
Preparation of TAMARA Implementation Sheet
Scan and storing complete documents to JX OC A on dedicated I-drive
Liaise with Account Managers throughout contract processing phase to ensure accurate and desired set up of account
Regularly status updates to Account Managers and, where appropriate, to GAM team in all communications with clients
Proactive tracking and reporting of contracts and applications processing, including monitoring of account creation timeframes and SLAs
Customer setup
Central coordinator between all involved parties (e.g. customer, TMC, Headquarter departments) in order to ensure correct set-up
Double check of customer master data after final set-up
Ensuring that statement layout is defined according to customer’s request
Ensuring that planned loops are in place
Ensuring that the Edi partner is correct generated
Secure that authorized TMCs and customers get account numbers and other needed operational information (for each single customer set-up)
Close communication with Commercial Development Manager China and/or Manager Data Processing if ERP integration or test bookings are required
CAS entries and assignment of contracts and account numbers
Preparation and dispatch of Welcome Package incl. Account mailer, Welcome Letter, Payment Instructions
Attending Review Meetings
Sending 1 copy of complete original documents for archiving to Beijing office
Possibly scanning of important e-mail communication in CESAR (I:\Function to function\SCAN)
Sales Leads Management
Receiving sales leads from GAM, CCI, TMCs, Air China, CMB, updating in specific local folder (H-drive, HA C AirPlus Payment Management, subfolder Sales)
Assigning sales leads to AMs
Coordination of the tracking of sales leads
Merchant Agreement handling
Checking incoming MA for accuracy and completeness to ensure all relevant fields, signatures and/or stamps have been correctly entered
Coordination of signing the MA by General Manager
Authorized management signatory is received to allow for processing
Scan and storing complete documents to JX OC A on dedicated I-drive
Informing TMC and Finance team China, when the Merchant ID is released
Informing Commercial Development Manager China an Manager Data Processing for coordinating PaySoft ordering and installation, on-site TMC trainings and testings
Sending 1 copy of complete original documents for archiving to Beijing office
CUSTOMER SERVICE PART
Daily customer service procedures with customers
1st level support (general questions) for customers and TMCs for all AirPlus products
2nd level support for customers and TMCs for invoice claims (1st level support at APAC Invoice Service team)
Forward enquiries onto the appropriate department/person concerned
Create pre-invoices showing the transactions before the invoicing date to monitor data quality
Instructing rebookings, invoice copies, reprints to APAC Invoice Service team
Checking SOBE-H for new customers (first 3 statements)
Resetting Portal access and making alterations to settings on client's request
Receiving requests for higher limits and forward them to APAC Accounting, Credit & Collection team
Receiving and processing customer master data changes, contract and account cancellations
Checking local email account
Daily customer service procedures with merchants
Answering questions from TMC partners (e.g. rejected transaction/mandatory DBI)
Responsible for MiniUploads, supporting in DQS enquiries
Reminder procedure
Upon request support APAC Accounting, Credit & Collection team in reminder process
Customer complaint handling
Checking EasyGo for relevant information upon receiving customer complaints
Sending customer invoice complaints to APAC Invoice Service team
Forward enquiries onto the appropriate department/person concerned
Liaise between departments and parties to ensure requests are processed by mail or by phone
Reporting and Meetings
Regularly and punctually deliver all internal requested reports
Participate in sales team meetings, conference calls, international sales meetings etc.
Attending international sales support and interface meetings
Dimensions/ scope
Actions have a direct impact on internal and external customers
Frequent direct and indirect contact with customers

Special Working Conditions
Role requires occasional international travel
Non-standard working hours may be required
Qualifications
Bachelor’s degree or equivalent
Knowledge & Experience
Minimum 3 years of professional experience in a similar position or relevant field
Experience in the travel or credit card industry
Skills & Abilities
Excellent verbal and written communication skills in English
Strong interpersonal skills and the ability to build relationships at all levels
Strong problem solving skills
Advanced knowledge of Microsoft Office

Personal Qualities
Seniority, age:
o 25-30
Personal attributes:
o Very good ability in analysis and problem solving

o Highly responsible and dependable at work

o A fast learner to learn the new things

o Able to build a good relationships with good interpersonal skills

o Open mind, positive attitude, and service mind

o Willing/Open to learn new things

A leading professional service firm is inviting high caliber professional to apply the position of:

于1993年进入中国的杰迈.晶雅人力资源有限公司是最早独立进行人事招募及相关服务的机构之一。由于在人事工作方面始终兢兢业业提高质量的服务，我们获得了人事局专门颁发的人事许可证。杰迈.晶雅已经为上海，北京，广州,深圳以及其他各大城市的400多个外资企业提供了短期员工、合同制员工及正式员工的招募及人才输送服务，其服务领域包括：

快速消费品制造商 银行
电信 信息技术
重工业设备制造商 机械/电子设备制造商
造纸和包装 法律
医药 石油化工
审计/保险/金融 汽车
广告/传媒/公关 国际贸易
传输/船运 以及其他诸多领域

在过去三年中我们每年平均提供职位300个。高职位，甚或***的管理职位，应有尽有。我们的服务对象中不乏华侨和学成归国人士。

凭着丰富的经验，熟练的实际操作，以及敬业的职业精神，我们能向每一位客户确保高质量的服务。这不仅是我们目前已经取得并力争保持的成就，更是激励着我们不断提高，不断完善自身的努力方向。

无论客户需要怎么样的人事服务，我们都会尽我们所能去满足。

Established in hong kong in 1983 gemini personnel is a division of the gemini group of companies and is hong kong's leading recruitment company with offices in hong kong, shanghai, beijing， guangzhou & shenzhen.

J.M.Gemini's clients consist of multinationals, banks and finance companies, as well as small to medium-sized enterprises across all industries.

We are specialized, but not limited to the following industries:

We provide below service:

--permanent recruitment
--temporary & contract
--executive search & selection
--payroll and compensations and benefits administration solutions


Remuneration will be commensurate with qualification and work experience.
interested parties, please forward your resume with expected remuneration to us.
duplicate applications will not be considered.

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