Account System Service Representative(职位编号：GTS-0502931)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
普通话熟练 - 职位类别：系统工程师 客服专员/助理(非技术)
职位描述
Job description
Primary provide post-sale maintenance of IBM equipment to customers
Act as primary technical interface to customers to provide total system support, including hardware and software as required by customers.
Perform problem analysis and problem solving to identify and resolve complex system operation situation.
Give advanced technical advices to customers.
Plan for and execute hardware and assist in software services activities including systems assurance, installation planning, account management, systems problem determination, discontinuances, relocation, diagnosis, etc., for IBM and non-IBM systems.
Responsible for developing positive relationships with customer management and staff to ensure a high level of overall customer satisfaction. Specifically, ensure a high level of customer satisfaction with technical support and operational services.
Responsible for the technical value relationship by providing expertise to protect revenue base and identify new services opportunities.
Required Skill :
Possess knowledge of customer environment, and sales techniques to obtain and meet customer I/T goals and objectives.
Analyze opportunities / customer problems for trends and services delivery methodology improvements to be implemented.
Good communication and negotiation skills
Good self-control capability
Willing to work overtime and frequent travel
Other Requirement:
5-Year related working experience
Strong skill on IBM pSeries system, storage and AIX
Related project implementation experience
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
Preferred
At least 3 years experience in Strong skill on IBM pSeries system, storage and AIX
At least 2 years experience in Related project implementation experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Primary provide post-sale maintenance of IBM equipment to customers
Act as primary technical interface to customers to provide total system support, including hardware and software as required by customers.
Perform problem analysis and problem solving to identify and resolve complex system operation situation.
Give advanced technical advices to customers.
Plan for and execute hardware and assist in software services activities including systems assurance, installation planning, account management, systems problem determination, discontinuances, relocation, diagnosis, etc., for IBM and non-IBM systems.
Responsible for developing positive relationships with customer management and staff to ensure a high level of overall customer satisfaction. Specifically, ensure a high level of customer satisfaction with technical support and operational services.
Responsible for the technical value relationship by providing expertise to protect revenue base and identify new services opportunities.
Required Skill :
Possess knowledge of customer environment, and sales techniques to obtain and meet customer I/T goals and objectives.
Analyze opportunities / customer problems for trends and services delivery methodology improvements to be implemented.
Good communication and negotiation skills
Good self-control capability
Willing to work overtime and frequent travel
Other Requirement:
5-Year related working experience
Strong skill on IBM pSeries system, storage and AIX
Related project implementation experience
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
Preferred
At least 3 years experience in Strong skill on IBM pSeries system, storage and AIX
At least 2 years experience in Related project implementation experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。