System Service Rep(职位编号：GTS-0494318)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：系统分析员 技术文员/助理
职位描述
Job description
-Perform Remote hardware technical support in customer accounts
- Remote Support daily operation of customer's systems in p-series,i-series or x-series platform, including SAN and attached I/O
- Assists on-site engineer and provide necessary support when needed
- Prepare documentation for review report and activity planning
- Responsible for developing positive relationships with customer to ensure a high level of overall customer satisfaction
Required Skill :
Diploma or above in Engineering / Computing Science or related disciplines
At least Five years IBM product hardware maintenance experience.
Strong analytical and problem solving skills and able to work independently
CATE and Linux OS experience is prefered
Knowledge of IBM pure systems,NGP, new storage(xiv,v7000..)is prefered
Fluent in both written and oral Mandarin and english
Good presentation and communications skills with customer focus
Self-initiative and result oriented
Team-work spirit is must
Required
Bachelor's Degree
At least 5 years experience in IBM product hardware maintenance experience
English: Fluent
Chinese simplified: Fluent
Preferred
At least 2 years experience in CATE and Linux OS experience
At least 2 years experience in Knowledge of IBM pure systems,NGP, new storage(xiv,v7000..)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
-Perform Remote hardware technical support in customer accounts
- Remote Support daily operation of customer's systems in p-series,i-series or x-series platform, including SAN and attached I/O
- Assists on-site engineer and provide necessary support when needed
- Prepare documentation for review report and activity planning
- Responsible for developing positive relationships with customer to ensure a high level of overall customer satisfaction
Required Skill :
Diploma or above in Engineering / Computing Science or related disciplines
At least Five years IBM product hardware maintenance experience.
Strong analytical and problem solving skills and able to work independently
CATE and Linux OS experience is prefered
Knowledge of IBM pure systems,NGP, new storage(xiv,v7000..)is prefered
Fluent in both written and oral Mandarin and english
Good presentation and communications skills with customer focus
Self-initiative and result oriented
Team-work spirit is must
Required
Bachelor's Degree
At least 5 years experience in IBM product hardware maintenance experience
English: Fluent
Chinese simplified: Fluent
Preferred
At least 2 years experience in CATE and Linux OS experience
At least 2 years experience in Knowledge of IBM pure systems,NGP, new storage(xiv,v7000..)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。