天津招聘

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of ￡2bn.

We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.

In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

  

Role Summary

  

The Sales Support & Customer Service Advisor will be expected to support the administrative activities of the China Office and provide sales support to the Channel Sales Manager and Head of China.  Delivering exceptional levels of customer service and resolving a variety of issues for customers throughout APAC.

  

Key Responsibilities

  

• Being the first point of contact for business and consumer customer enquiries via email and telephone

• Handling customer service issues in a timely manner and delivering the highest level of customer satisfaction

• General office management duties and supporting China team with day to day administration support such as travel bookings, hosting customers and external visitors, telephone handling and post/couriering

• Supporting the Channel Sales Manager with quotation follow up/support, issuing quotations as per guidelines, providing post-order support for all sales orders and contacting new business customers

• Identifying product and service opportunities while supporting customer requests e.g. replacement parts and web offering for non-order calls

          

• Working with vendors, purchasing/credit departments and warehouse to resolve customer issues in an effective and timely manner

   

  Qualifications and Experience

• A minimum of 5 years’ experience in a customer service, office administration or business assistant role supporting senior managers

• Previous experience of working in a sales environment strongly preferred

• Excellent communication skills in written and spoken English

• Diligence and a dedicated self-starter

• Strong attention to detail and an exceptional team-player attitude

• Proficient PC skills in Microsoft Office

• Unflappable and the ability to diffuse stressful situations

                    

 

  

Offer / how to apply:

  

In return we offer an outstanding benefits package, which includes pension scheme, life assurance, flexible working and career development to rival any global organisation.  We provide a healthy work/life balance, along with a fulfilling and rewarding long term career. 

  

Please apply online, uploading your CV in English or email your resume to tina.hu@rs-components.com

  

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。