Platform - Support Specialist - 24(职位编号：STG-0470573)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-09
- 工作地点：北京
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语良好
普通话熟练 - 职位类别：技术支持/维护工程师 软件工程师
职位描述
Job description
Responsibilities
1. Investigates and resolves simple support issues independently and productively.
2. Investigates and resolves moderately complex support issues that require thorough knowledge of product features with the help of more senior support specialists.
3. Identifies product defects based on product design and customer issues.
4. Uses workaround and patches correctly and designs new workaround solutions that require good knowledge of user environment and products.
5. Develops KnowledgeBase, procedures and support tools to improve support quality and productivity.
6. Able to work on critical customer issues and hot-line support issues with guidance of more senior engineers
7. Performs code instrumentation or fixing at source code level for non-complex problems.
Qualifications
A Bachelor's or Master's degree in Computer Science or equivalent.
Good system-level usage experience on Unix/Linux and/or Windows.
Experience in operating across multiple computer platforms and environments.
Good understanding of product feature design and good skills in explaining product behaviours and features to customers effectively.
Good communication skills and interpersonal skills-able to work with customers and people from other departments like Client Services, Sales and Development.
Good understanding of support process, product maintenance process and some knowledge of software development process.
Good ability in problem troubleshooting, analysis and solution.
Demonstrated good productivity and quality results at customer issue handling.
Ability to raise alarms for potential customer situations or escalations.
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
Preferred
Master's Degree
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
1. Investigates and resolves simple support issues independently and productively.
2. Investigates and resolves moderately complex support issues that require thorough knowledge of product features with the help of more senior support specialists.
3. Identifies product defects based on product design and customer issues.
4. Uses workaround and patches correctly and designs new workaround solutions that require good knowledge of user environment and products.
5. Develops KnowledgeBase, procedures and support tools to improve support quality and productivity.
6. Able to work on critical customer issues and hot-line support issues with guidance of more senior engineers
7. Performs code instrumentation or fixing at source code level for non-complex problems.
Qualifications
A Bachelor's or Master's degree in Computer Science or equivalent.
Good system-level usage experience on Unix/Linux and/or Windows.
Experience in operating across multiple computer platforms and environments.
Good understanding of product feature design and good skills in explaining product behaviours and features to customers effectively.
Good communication skills and interpersonal skills-able to work with customers and people from other departments like Client Services, Sales and Development.
Good understanding of support process, product maintenance process and some knowledge of software development process.
Good ability in problem troubleshooting, analysis and solution.
Demonstrated good productivity and quality results at customer issue handling.
Ability to raise alarms for potential customer situations or escalations.
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
Preferred
Master's Degree
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。