天津招聘

Responsibilities:
- Serve as the first point of contact for CGP employees seeking technical assistance onsite, over the phone or email
- Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Identify and suggest possible improvements on procedures
- Research and identify solutions to software and hardware issues
- Prioritize and manage several open issues at one time
- Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting

- Prepare accurate and timely reports

- Document technical knowledge in the form of notes and manuals
- Additional responsibilities as requested by Operation Manager

Requirements:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English is a MUST
-E xcellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field

CGP 020是全球***家全面整合多行业的线上线下人力资源综合平台。

成立于2012年的CGP，脱胎于传统的猎头公司，拥有近400名专业人士为跨国公司与本土企业提供猎头、招聘流程外包和派遣服务，目前已成为亚洲***的提供招聘解决方案的公司之一。

公司在中国大陆有14个办公室，并在中国香港，新加坡和美国都设有办公室。

在2018年，公司大力发展线上的拥有强大AI匹配技术的招聘平台，并获得了多个业内奖项，包括***招聘机构和具创新能力招聘机构。

Human Resources Asia Recruitment Awards 2018
- ***招聘机构 - 最终大奖
- 具创新能力招聘机构 - 金奖

RI Asia 2017-2018
- 最具潜力招聘服务商
- 中国***招聘服务商

Top HR 2018
- 最具发展潜力本土猎头机构大奖
- 中国猎头行业排行榜内资 TOP 3