天津招聘

Department 客户服务
Location 深圳语言中心
The Reporting Line
Report to 中心总监
Subordinate 中心副总监

Position Summary
本职位负责客户的售后服务工作，同时处理与财务相关的统计，报表等业务，并协助相关人员处理课程安排，客户咨询等工作
Responsibilities
做中心学员的课程安排以及老师的合理有效调配；

做每日中心教室安排及课程确认；
做学员教材，课程纪录卡及其他相关材料的准备；

处理客户的咨询电话或拜访，鉴别目标客户并有效传达给课程顾问，协助中心的销售
工作；

协助中心学员学费的收入整理与登记，每2周整理学生账户情况并配合催款；

做每天老师课时的较对及每月课时的统计。

做费用报销及备用金管理，根据每月老师课时发送教师工资单，替教师办理工资卡等。

准备每月中心管理系统关帐等相关报表及工作。

开课前与客户和教学主管约测试时间，测试后跟踪收回测试报告同时反馈给企业客户
经理
定期为客户出具出勤月报告或其他综合性报告
配合教学主管督促并及时收回期中和期末学习报告，同时反馈给企业客户经理
配合企业客户经理， 教学主管处理客户投诉
Qualification

Education: 本科以上

Experience: 2年以上

Required Competencies/knowledge/skills 有相关财务，客户服务经验

etc.

Berlitz International, Inc. is a global leadership training and education company headquarted in Princeton, U.S.A. and Tokyo, Japan. With a strong global presence, Berlitz has locations in more than 550 locations in over 70 countries. Founded in 1878, Berlitz has long been established as the world’s premier provider of language and cross-cultural training services. Today Berlitz offers a comprehensive portfolio that includes communications skills development, global leadership training and scalable customized business solutions enabling individuals and organizations to leverage diversity through inclusive leadership, and work and lead successfully in todays complex global marketplace. Berlitz also serves the consumer market and provides educational services through study abroad programs and Berlitz Kids programs for children and teens. Berlitz programs can be delivered through facilitated sessions face-to-face, live online via the Berlitz Virtual Classroom®, or through web-based self-directed or blended options. For more information on Berlitz programs and services visit www.berlitz.com.