天津招聘

Job Purpose

• First task: Provision of support to the sales force in terms of applications, project sales, system solutions, documentation, calculations, product maintenance, etc.
• Second task: To perform the task of project order processing.
• Third task: To provide support to the sales force in term of customer visit, technical training, etc.

Key Accountabilities / Responsibilities

• To provide technical assistance to the sales engineers and customers regards choice of products, applications, system solutions, accessories, installations, prices, etc. To provide technical assistance to the sales engineers and customers regards choice of products, applications, system solutions, accessories, installations, prices, etc.
• To calculate GRP and sales prices of non-standard as well as out-of-price list material, provide project quotation and SOR and other required documents for orders.
• To respond customer's inquires and give a brief explanation of the technical problem, alternatively proceed to the person(s) concerned for assistance.
• To process special orders and inquiries in coordination with the supplier.
• To help the sales force by handling of tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• To assist and coordinate in the technical training for internal staff.
• Help to follow-up the time schedule of deliveries agreed upon and take appropriate action in case of deviations.
• To provide technical assistance to the service administration.
• To coordinate with the services and logistics function to improve the customer's satisfactions.
• To participate upon request in exhibitions and other sales promotion arrangement.
• To communicate with the respective product segment or other suppliers, where local problem solving is not available.
• Other tasks as superior and management assigned.

Key Success Factors

Timely provide price and technical support to sales and customers and order preparation as well:

-The number of request of quotation/technical information handled;

-Average request of quotation/technical information handling hours;

-The number and complexity of service request raised to manufacture plant for price enquiry; 

- Mistake record

Required Minimum Qualifications

• Diploma or degree holder in hydraulic machinery, electric machines, power electronics or control field
• Good command in oral and written Chinese and English
• Fluent in Mandarin
• Experienced with pumps or control panels maintenance or consultancy or sales works, will be an advantage

 

Competencies

• Fluent written and spoken Chinese: Good knowledge of English
• Honesty and integrity to uphold the Company’s values
• Good communication skills
• A team player able to work with other members to achieve goals of the team
• Self-driven with ability to prioritize tasks based on set objectives
• Enthusiasm and persistence in getting the job done
• Result driven and be able to solve problem
• Positive self-confidence and ability to deal with pressure
• High sense of responsibility and careful
• Good listener
• Extensive knowledge of SAP CRM & MS Office is a plus
  

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.