天津招聘

Vision:

Drive the digital innovation in GCA, to support the new revenue model and improve customer experience, by setting up an agile task-force with entrepreneur mindset. 

 

We offer:

Best opportunity to stand with Maersk’s B2B E-Commerce and digital innovation journey.

? Excellent opportunity to learn insight, knowledge and best practice in the shipping industry and how it facilitates the end to end cycle of international trade

? An environment where you will work with professional and competent colleagues in different functions and roles

? Exposure and learning opportunities to sharpen business acumen and communications skills

? Excellent career opportunity within Maersk Line

? Attractive remuneration and generous benefits

? Location could be flexible in Qingdao, Shanghai or Shenzhen

Key Responsibility:

-      Owns and manages the customer experience, process and execution of the platforms of online pilots

• Act as contact point for online customers and be their advocate internally within Maersk Line
• Ensure smooth execution of the end-to-end shipment lifecycle by engaging both the customer and relevant internal stakeholders
• Take ownership to handle customer’s concerns and requests and proactively identify customer’s needs to avoid potential risk
• Manage / improve day to day interaction with customers across different channels (case management, MyPhone/CTI)

-      Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations

• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities in relation to internal/external parties
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

-      Manage the digital platforms in GCA and launch future digital platforms if any (today we have: SMC, NYSHEX, Alibaba, Yunquna)

• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Support Maersk’s ocean product transformation with the expansion of SPOT model in a mindset of customer-centric.

Who we are looking for:

? Bachelor Degree

? Minimum 2 Years Working experience in Shipping industry or related

? Customer service function experience is preferred

? Good command of communication and English skills

? Good team player

? Positive working attitude and result oriented

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！