天津招聘

一、面试公开日信息：

时间：2月21日 12:00

地点：北京市崇文门外大街16号国瑞大厦6层601丝芙兰北京办公室

(5号线崇文门地铁站G口，国瑞购物中心一层太平洋咖啡，旁边的转门进入)

 

二、参加方式：

1.在线投递简历，等待电话通知

2.直接到现场参加面试，需要携带：一张一寸照片，一支笔

 

三、联系方式：

电话：010-65155039转103

邮件：lcui@ext.sephora.cn

 

四、职位描述 Duty：

服务专员主要负责依照丝芙兰理念提供最好的购物体验。同时，她们会参与店铺与日常运营相关的收银，收货，退货，存货盘点及促销活动等工作。

Themain responsibility for Service Officer is providing best shopping experience tocustomers according to SEPHORA attitude.Meanwhile, they will participate in store daily operation, eg. Cashing,Receiving, Returning, Inventory, Animation etc.

 

五、工作职责Responsibilities：

 

-顾客服务Customer services

1.为我们的顾客提供彩妆，护肤及香氛的专业咨询服务

 Meet and exceed by providing expertknowledge and service of make-up,skincare,   perfume and consultationto our customers

2.依照SEPHORA的服务理念“SephoraAttitude”为顾客提供服务

Conductcustomer service adhering to SEPHORA service Concept “Sephora Attitude”.

3.服务过程严格遵循卫生法则和规章制度

 Be responsible to work according to Hygiene rules andregulations

4.店铺需提供免费的礼品包装和产品体验服务

 Implement Gift-wrap and products-trial in store

 

-销售管理Sales Management

1.     按公司规定的标准妆容及制服要求接待顾客

Welcome customers in standard makeup anduniform

2.       全面了解顾客的需求，为顾客提供咨询建议和挑选合适的产品

Provide Consultant Services and suitableproducts to customers and after a comprehensive understanding of their demand

3.       参与店铺定期的促销活动

Participate in regular Animation

 

-培训与发展Training and development

1.     参加并完成SEPHORA大学的基础培训和考试

Enroll and complete SEPHORA University’s Basic training and examination

2.       熟练掌握三个品类的知识和技能，并且试用期内通过高级护肤/高级彩妆/高级香水的培训及考核

Well knownknowledge and skills of Make-up, Skincare and Fragrance, and successfully passthe training and testing of Advanced Make-up, Skincare and Fragrance inprobation

3.       与店内同事分享经验，在学习与成长中相互支持

Share best practice to other BAs and supporteach other for leaning and growing

4.       参加由店铺管理者组织的店内培训

Attend in-store training conducted by store leader

5.       主动学习和积极争取在公司内部的发展机会

Proactively pay attention to learning and development opportunities withincompany

 

-责任区域管理Zoning Management

1.     准备责任区域内的产品陈列并及时将产品补充到货架上

   Set-up and check merchandising presentations in responsible zone,and finish Replenishment timely

2.       保持货架及抽屉的清洁

Ensure gondola and drawer cleanliness aremaintained

3.       保管公司的固定资产，如桌椅及电脑等

Protect fixassets of company, like desk, chair, computer, etc

 

-收银Cashiering

1.     根据公司要求，参加收银培训并通过测试

Attendassigned training and test in order to become a certified cashier byacknowledging company policy and procedures

2.       按照收银流程以及标准操作程序为客人购买的产品进行结账

Properlyhandle customer with their merchandising at cashier counter

3.       严格按照CRM政策和流程操作，避免违规发生

Strictlyfollow up CRM policy and procedure to avoid any CRM fraud case happen to our customer

 

-库存管理Stock Management

1.     协助店铺经理保证货品库存平衡

Support Store Manager to secure theshortage and Safety in store

2.       建立近效期货品按先进先出的统计系统

Make a prompt statisticof soon-expired product and sell by FIFO

3.       参与收货、调货并记录准确

Participate in product receiving, transferand inventory and make proper record for reference

4.       保持货房的干静整齐

Keep stock roomclean and tidy at all times

 

-其他工作Other responsibilities

1.     全程协助店铺促销的前期准备

Support to finish all animationpreparation

2.       严格尊敬和遵守公司各项政策及规定

Respect and comply with all company policies and rules.

3.       完成店铺经理不定时分配的工作

Complete the work assigned by store managementfrom time to time

 

六、职位要求 Qualifications

 

-知识以及技能的要求 Knowledge,skills required

• 容貌端正挺拔，大方得体

  Goodappearance and presentable

• 热爱学习，积极主动

  Bestudious and positive

• 乐观并善于交流

  Beoptimistic and willing to communicate

• 乐于分享且善于表达

  Willingto share and expressive

• 团队合作精神

  Teamspirits to collaborate

• 学习能力、适应性及抗压力强

  Strongflexibility，ability to learn and be able to work under pressure

• 对于化妆品和时尚行业有热情

  Holdpassions for cosmetics and fashion industry

• 有化妆品销售及零售行业工作经验者优先

  Preferencewill be given to those who have cosmetics sales and retailing industryexperience

   

   

   

丝芙兰