天津招聘

RESPONSIBILITIES

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Participate in projects
• Strong understanding and skills in SLA, KPI Management

EXPERIENCE AND KNOWLEDGE

• Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
• Experience in factory/manufacturing environment desirable
• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
• Extensive knowledge Windows OS and related configuration.
• Basic knowledge of Servers, Switches, Routers, and Data Center related HW
• Basic knowledge of Backup technologies
• Ability to work in a team-oriented multi tower and vendor environments.
• Ability to multitask and prioritize work, and
• Ability to adapt to new processes and procedures
• Ability to work in a fast paced environment.
• Ability to handle and safeguard confidential information
• Excellent oral and written communication skills
• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
• Ability to convey technical issues and material to non-technical end users and managers

EDUCATION:

• Diploma or degree in IT
• ITIL and/or any other additional certification preferred
• HP Certification

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。