Lead Technical Support Specialist-FPE 3181447 (职位编号：3181447)
GE可再生能源
- 公司规模：5000-10000人
- 公司性质：外资（欧美）
- 公司行业：新能源
职位信息
- 发布日期：2019-01-17
- 工作地点：上海
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 职位类别：技术支持/维护工程师
职位描述
Essential Responsibilities
In this role, you will utilize your experience and expertise to solve various fleet problems, develop and execute objectives for self and others, and should having ability to effect short-term and some long-term business goals.
In addition, you will:
- Support the Field Engineers/ Customer Service Manager’s / Regional Managers in all technical needs and during customer meetings
- Work with 1st level support to identify failure trend proactively in an early phase and to initiate corrective actions by following escalation process
- Provide technical supervision for retrofits and validation of performance improvements
- Support the Product Service Engineering/ Top issues/ Engineering during Root Cause Analysis programs in compliance with established processes with in Fleet Excellence function
- Provide Technical Support / Repairs / Escalation for issues that have been problematic and escalated from Services team thorough the established mechanism
- Improve Pre-COD/ Post-COD issue resolution with clearer ownership and faster response
- Provide technical leadership to personnel supporting the assigned project
- Document technical data generated by the assigned project consistent with engineering policies and procedures
- Provide timely communications on significant issues or developments
- Participate on teams assigned to address organizational initiatives and generic issues
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures
Role Summary/Purpose
The Wind Lead Technical Support Specialist-FPE will provide technical support to the local field engineers/technicians of ASIA region in high-level cases. This individual will analyze the failure and day to day availability statistics of the ASIA installed fleet. They will also work in close cooperation with the engineering and other cross functions to improve the turbine performance based on statistical data.
Qualifications/Requirements
- Master’s/ Bachelor's Degree in Mechanical engineering, Aerospace engineering from an accredited college or university
- Minimum of 5 years of professional technical experience post bachelor’s degree plus minimum of 3 plus years of wind turbine or similar product experience in the areas of technical support/design and development/ Operation and Maintenance
- In depth knowledge on wind turbine mechanical components such as gearbox, pitch gear system, yaw gear system, bearings and other sub-systems, structures are considered as added advantage for this role
Desired Characteristics
- Strong Communications skills both verbal and written in English
- Ability to present technical data in a succinct and clear manner
- Wind turbine Technical Versatility
- Ability to learn technology outside of one's specialty
- Distinctive ability to analyze technical processes
- Self-driven and strong leadership skills
- Ability to make decisions and to adopt responsibility
- Strong quality awareness and ability to identify future failures, defects and problems
- Ability to work with multicultural teams, strong team player
- Ability to work within structured work methods
- High flexibility and motivation
- Willingness to travel, climb turbines when necessary, ability to work at heights
- Ability to drive complex projects / issues to completion / elimination
- Good knowledge on digital tools and MS office tools such as excel, power point, outlook etc.
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
In this role, you will utilize your experience and expertise to solve various fleet problems, develop and execute objectives for self and others, and should having ability to effect short-term and some long-term business goals.
In addition, you will:
- Support the Field Engineers/ Customer Service Manager’s / Regional Managers in all technical needs and during customer meetings
- Work with 1st level support to identify failure trend proactively in an early phase and to initiate corrective actions by following escalation process
- Provide technical supervision for retrofits and validation of performance improvements
- Support the Product Service Engineering/ Top issues/ Engineering during Root Cause Analysis programs in compliance with established processes with in Fleet Excellence function
- Provide Technical Support / Repairs / Escalation for issues that have been problematic and escalated from Services team thorough the established mechanism
- Improve Pre-COD/ Post-COD issue resolution with clearer ownership and faster response
- Provide technical leadership to personnel supporting the assigned project
- Document technical data generated by the assigned project consistent with engineering policies and procedures
- Provide timely communications on significant issues or developments
- Participate on teams assigned to address organizational initiatives and generic issues
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures
Role Summary/Purpose
The Wind Lead Technical Support Specialist-FPE will provide technical support to the local field engineers/technicians of ASIA region in high-level cases. This individual will analyze the failure and day to day availability statistics of the ASIA installed fleet. They will also work in close cooperation with the engineering and other cross functions to improve the turbine performance based on statistical data.
Qualifications/Requirements
- Master’s/ Bachelor's Degree in Mechanical engineering, Aerospace engineering from an accredited college or university
- Minimum of 5 years of professional technical experience post bachelor’s degree plus minimum of 3 plus years of wind turbine or similar product experience in the areas of technical support/design and development/ Operation and Maintenance
- In depth knowledge on wind turbine mechanical components such as gearbox, pitch gear system, yaw gear system, bearings and other sub-systems, structures are considered as added advantage for this role
Desired Characteristics
- Strong Communications skills both verbal and written in English
- Ability to present technical data in a succinct and clear manner
- Wind turbine Technical Versatility
- Ability to learn technology outside of one's specialty
- Distinctive ability to analyze technical processes
- Self-driven and strong leadership skills
- Ability to make decisions and to adopt responsibility
- Strong quality awareness and ability to identify future failures, defects and problems
- Ability to work with multicultural teams, strong team player
- Ability to work within structured work methods
- High flexibility and motivation
- Willingness to travel, climb turbines when necessary, ability to work at heights
- Ability to drive complex projects / issues to completion / elimination
- Good knowledge on digital tools and MS office tools such as excel, power point, outlook etc.
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
职能类别： 技术支持/维护工程师
公司介绍
通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫·伊梅尔特先生是现任董事长及首席执行官。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。