天津招聘

岗位职责:

? 充分理解和睦家医疗产品和服务；
? Fully understand the UFH medical products and services;
? 准确获取客户相关信息，录入到相关系统中；
? Accurately obtain customer information and input into relevant systems;
? 客户信息保密的职责；
? Keep customer information confidential;
? 保持正确的座席状态，及时接听客户的电话；
? Maintain the correct status, answering customers telephone in time;
? 及时准确地为客户作好初步分诊和预约，解答客户问询；
? Make initial triage and appointment for customer timely and accurately, answer customers’ inquiries;
? 及时准确地转达客户的需求，协调相关部门解决客户的问题；
? Convey customers inquiries timely and accurately, coordinate relevant departments to solve customers’problems;
? 及时反馈客户投诉至相关人员；
? Timely feedback customer complaints to related personnel;
? 遵守部门排班&休假&请假&换班规则；
? Comply with department rosters, schedules and regulations;
? 提供7*24小时不同时间段的在线服务；
? Provide 7*24 hours services according to the roster;
? 配合部门同事/领导完成所交代的其他工作；
? Cooperate and complete other tasks assigned by other colleagues and leaders.

任职资格:

? 大专及以上学历;
? College degree or above;
? 有强烈的责任感，积极正向，有意愿在呼叫中心行业长期发展；
? Strong sense of responsibility , positive and willing to develop in call center industry for a long time;
? 一年以上呼叫中心工作经验，或两年以上客户服务相关工作经验；
? One year above call center working experience , or two years above customer service related working experience ;
? 有医疗、护理或在医院工作的相关经验者优先考虑；
? Priority will be given to medical, nursing or relevant experience in the hospital ;
? 英语听说读写能力优异者优先考虑；
? Good English skills are preferred ;
? 有受理客户投诉相关经验者优先考虑；
? Priority will be considered if receive customer complaints.
知识技能Knowledge and Skills:
? 流利的普通话，以解决客户需求为目标，有效沟通的能力；
? Fluent Mandarin, aiming to meet customer needs, effective communication skills;
? 拥有敏锐的倾听能力，快速、深入地捕捉客户（潜在）需求的能力；
? Keen listening ability, fast and in-depth capture of customer (potential) needs ability;
? 具备良好的服务意识、专业的电话礼仪和良好的客户服务技能；
? Good service awareness, professional telephone etiquette and good customer service skills;
? 具备基本的医疗常识、护理分诊知识；
? Basic medical knowledge, nursing and triage knowledge;
? 英文听说读写能力；
? English listening, speaking, reading and writing ability;
? 熟练的电脑操作和办公软件使用技能；
? Good computer operational and office software using skills;
? 良好的团队协作能力；
? Good teamwork skills;
? 同时处理多项任务的操作能力；
? Multi-task handling skills;
? 具备良好的抗压能力和应变能力；
? Good pressure resistance ability and adaptability.

和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.