customer service representative
爱励鼎胜铝业(镇江)有限公司
- 公司规模:50-150人
- 公司性质:合资(欧美)
- 公司行业:航天/航空 汽车及零配件
职位信息
- 发布日期:2013-01-28
- 工作地点:镇江
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 职位类别:客服专员/助理(非技术)
职位描述
Essential Responsibilities
A. Purpose of the function
To be the day-to-day contact person of, taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve year plan targets.
B. Competences, responsibilities and activities
Quotations
? Receive incoming RFQ's from customers, timely, competent and independent preparation and follow-up of quotations.
? Investigate whether requested products or projects can be realized technically and economically within the requested time frame.
? Advise customers and make counterproposals after consideration with responsible departments.
? Analyze cost- and price calculations.
? Calculate and fix prices in consideration with the responsible Sales-/Account Manager, taking into account the actual price and market circumstances.
? Determination of the necessary credit limit in consideration with the credit department. Defining and implementing the terms of payment together with the Sales- / Account Manager.
? Taking care of internal and external communication for different dossiers in cooperation with the Account Manager.
Administration of metal contracts
? Creating, controlling and managing of metal contracts.
? Reporting of deviations of the metal contract to the customer.
? Propose countermeasures to compensate such deviations.
? Responsible for the communication between Metal Risk, Sales- / Account Manager and customer
? Filing of documents related to such contracts.
Administration and follow-up of customer orders
? Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests
Core activities
Registering orders
Pro-active planning of planned consumption based on customer forecast where logistical agreements have been made, taking into account the available quantity and planned load.
Follow-up of orders and execute changes on request
L/C administration and commercial follow-up
Keeping customer and product file up-to-date
Keeping customer specific requirements up-to-date
Communication with customers regarding orders, status of orders, deliveries, invoices, certificates etc.
Take care of the commercial administration with regard to customer orders.
Administration and follow-up of sample orders or qualification
? Processing and follow-up of sample orders or qualification for qualifications, trials and new projects
Core activities:
Communication between Technology, Sales and customer in order to deliver the correct quality to the customer
Minimizing of costs hereto, e.g. to prevent scrap or remnant material; investigate possible combination or sales of remaining quantities to third parties.
Processing of claims
? Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage.
Core activities:
Fill-in claim form and sent it through
Communicate answer of IR to the customer
Organize returns
Creating of credit notes and checklists
Safeguard processing time
Safeguard and execute corrective measure when they are related to order registration.
Think about alternative solutions regarding processing of claims
Working Capital
Control of working capital and costs in cooperation with the CSM in order to achieve set targets
Core activities
Regular check of material in stock and consignment stock, taking action and inform Sales where necessary
Support of Credit in following-up payments and invoicing related business. Inform and act in cooperation with Sales.
Long Term Contracts
? Support the Sales-/Account Manager for preparation of contact negotiations.
? Support the Sales-/Account Manager with the preparation of mandates.
? Administration of complex price lists
Additional tasks
? Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer.
Core activities:
Keeping file in order in accordance with ISO procedures
Participate in projects to improve administrative processes (e.g. Oracle)
? Back-up arrangements with CSR co-workers to assure substitution
? Taking care of communication between customer, Sales-/Account Manager, Sales Offices and internal departments
? Support of Sales Director, Sales- /Account Manager in setting up forecasts and year plans.
? Responsible for compliance with BOS/SOX procedures
? Create and maintain contact with new and existing customers
? Visit to customers with Sales-/Account Manager
? Prepare visits of customers, accompany plant visits.
? Creation of product- and price analysis on customer level.
? Propose CIP's
C. Dimensions
Number of customer in the respective sales group (30-150)
Diversity in customer type / business (Auto/Commercial Plates /Import & Export/Specialties)
Qualifications/Requirements
1. Bachelor Degree
2. Good communicate in both English & Mandarin
3. Knowledge of business branch (Distribution, Specialties, Automotive, Commercial Plates, Aviation, Import & Export)
4. Knowledge of ICT - systems necessary to execute the function (e.g. Oracle)
Desired Characteristics
Stress resistance; Perseverance; Integrity; Precision; Flexibility; Empathic; Team focused; Initiative
Good endurance of more work depress
Creativity
A. Purpose of the function
To be the day-to-day contact person of, taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve year plan targets.
B. Competences, responsibilities and activities
Quotations
? Receive incoming RFQ's from customers, timely, competent and independent preparation and follow-up of quotations.
? Investigate whether requested products or projects can be realized technically and economically within the requested time frame.
? Advise customers and make counterproposals after consideration with responsible departments.
? Analyze cost- and price calculations.
? Calculate and fix prices in consideration with the responsible Sales-/Account Manager, taking into account the actual price and market circumstances.
? Determination of the necessary credit limit in consideration with the credit department. Defining and implementing the terms of payment together with the Sales- / Account Manager.
? Taking care of internal and external communication for different dossiers in cooperation with the Account Manager.
Administration of metal contracts
? Creating, controlling and managing of metal contracts.
? Reporting of deviations of the metal contract to the customer.
? Propose countermeasures to compensate such deviations.
? Responsible for the communication between Metal Risk, Sales- / Account Manager and customer
? Filing of documents related to such contracts.
Administration and follow-up of customer orders
? Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests
Core activities
Registering orders
Pro-active planning of planned consumption based on customer forecast where logistical agreements have been made, taking into account the available quantity and planned load.
Follow-up of orders and execute changes on request
L/C administration and commercial follow-up
Keeping customer and product file up-to-date
Keeping customer specific requirements up-to-date
Communication with customers regarding orders, status of orders, deliveries, invoices, certificates etc.
Take care of the commercial administration with regard to customer orders.
Administration and follow-up of sample orders or qualification
? Processing and follow-up of sample orders or qualification for qualifications, trials and new projects
Core activities:
Communication between Technology, Sales and customer in order to deliver the correct quality to the customer
Minimizing of costs hereto, e.g. to prevent scrap or remnant material; investigate possible combination or sales of remaining quantities to third parties.
Processing of claims
? Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage.
Core activities:
Fill-in claim form and sent it through
Communicate answer of IR to the customer
Organize returns
Creating of credit notes and checklists
Safeguard processing time
Safeguard and execute corrective measure when they are related to order registration.
Think about alternative solutions regarding processing of claims
Working Capital
Control of working capital and costs in cooperation with the CSM in order to achieve set targets
Core activities
Regular check of material in stock and consignment stock, taking action and inform Sales where necessary
Support of Credit in following-up payments and invoicing related business. Inform and act in cooperation with Sales.
Long Term Contracts
? Support the Sales-/Account Manager for preparation of contact negotiations.
? Support the Sales-/Account Manager with the preparation of mandates.
? Administration of complex price lists
Additional tasks
? Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer.
Core activities:
Keeping file in order in accordance with ISO procedures
Participate in projects to improve administrative processes (e.g. Oracle)
? Back-up arrangements with CSR co-workers to assure substitution
? Taking care of communication between customer, Sales-/Account Manager, Sales Offices and internal departments
? Support of Sales Director, Sales- /Account Manager in setting up forecasts and year plans.
? Responsible for compliance with BOS/SOX procedures
? Create and maintain contact with new and existing customers
? Visit to customers with Sales-/Account Manager
? Prepare visits of customers, accompany plant visits.
? Creation of product- and price analysis on customer level.
? Propose CIP's
C. Dimensions
Number of customer in the respective sales group (30-150)
Diversity in customer type / business (Auto/Commercial Plates /Import & Export/Specialties)
Qualifications/Requirements
1. Bachelor Degree
2. Good communicate in both English & Mandarin
3. Knowledge of business branch (Distribution, Specialties, Automotive, Commercial Plates, Aviation, Import & Export)
4. Knowledge of ICT - systems necessary to execute the function (e.g. Oracle)
Desired Characteristics
Stress resistance; Perseverance; Integrity; Precision; Flexibility; Empathic; Team focused; Initiative
Good endurance of more work depress
Creativity
公司介绍
Aleris is a global leader in the production and sale of aluminum rolled and extruded products, recycled aluminum, and specifications alloy manufacturing. We are a privately held company, majority owned by a committed ownership group led by certain investment funds managed by Oaktree Capital Management, L.P., affiliates of Apollo Management, L.P. and Sankaty Advisors, LLC. We operate primarily through three reportable business segments: Rolled Products North America, Recycling and Specification Alloys Americas and Europe, providing products and services to customers in a variety of industries.
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
联系方式
- Email:recruitment@aleris.com
- 公司地址:京口工业园区蔡家路1号
- 邮政编码:212141