Teacher Support Specialist外教支持专员
tutorabc英语
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:互联网/电子商务
职位信息
- 发布日期:2019-08-27
- 工作地点:上海-虹口区
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:本科
- 职位月薪:1-1.5万/月
- 职位类别:院校教务管理人员
职位描述
Responsibilities:
1.The person will handle varied teacher relationship maintanace; including daily reply to complex tickets and inquiries, communicate with other departments and providers to research and resolve issues, identify and implement service solutions, identify areas to improve communications and efficiency of operations through continuous improvement efforts;
2.Primary Responsibilities include but are not limited to the following: Follow and manage all aspects of teachers' inquiries; Single point of contact for all direct customer inquiries;
3.Ensure accurate/timely issue solution; Provides professional communications to teachers and internal staffs; Able to communicate with teachers and other departments smoothly with prompt response;
4.Understands and complies with company policies and regulations; Acts in a manner consistent with iTutorGroup's values and ethical standards.
Requirements:
1.Excellent communication skills with good command on written & verbal English;
2.Good problem solving, communications and interpersonal skills are a must;
3.Broad communications experience with in-depth media relations, issues management, and crisis communications skills;
4.Solid business acumen with understanding of how communications can strategically impact a company’s business development and external visibility/brand reputation;
5.Team player.
职能类别:院校教务管理人员
公司介绍
iTutorGroup开真人在线互动教学之先河,从全球优选师资,通过互联网向数以万计的学生和专业人士提供个性化教学服务,首创教育领域的 “共享经济”模式,推动世界各地人与人之间的互动学习与交流。
iTutorGroup大力投入人工智能在教育场景的应用,先后获得DCGS动态课程生成系统、TutorMeet在线学习系统等多项专利,成为全球最早应用人工智能实现个性化教学的在线教育企业。
2019年7月,iTutorGroup获得中国平安战略入股,成为后者智慧教育板块的核心组成部分。目前,iTutorGroup拥有数万名外籍顾问,每年提供上千万堂在线教育课程,自研学习平台累计上课人次突破5000万,客户遍及全球 135个国家和地区。
联系方式
- 公司地址:地址:span天水路172号海伦中心金融街海伦中心B座