天津招聘

Nothing says customer care more than having our own team of dedicated Customer Service personnel to ensure all supply chain processes are seamless and on time. This position will provide an outstanding level of service by managing customer needs in the most professional manner. If providing an exemplary customer experience is a passion, this could be the ideal job for you.

We are looking for service-oriented individuals who will persevere in the face of high volume tasks and deadlines. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is to begin your career, start a conversation with us and click apply today!

Your tasks and responsibilities

• Ensure consistent customer satisfaction and experience when handling enquiries and problems
• Ensure all customer orders are entered into the system and processed accordingly
• Ensure all related financial processes are completed timely and accurately
• Identify and resolve issues in a timely and professional manner
• Ensure contractual obligations are fulfilled
• 
  

Your skills and experience

To be considered, you should have at least 2 years of customer service experience and ideally in a 3PL or warehouse environment. You are customer oriented, and able to work well under pressure. Proficiency in Mandarin is required for this role.

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

岗位职责

1. 与客户紧密沟通保证日常收发货的准确性，满足客户的下单要求
2. 及时向客户反馈货物收发状态
   
3. 接收客户的反馈，积极解决客户的问题，提高客户满意度
4. 与仓库协调沟通收发货中的遇到的问题
5. 处理异常货物进行维修、退货、报废等系统维护及实物安排
   
6. 日常操作报告（KPI, BILLING等）的编辑、更新
7. SAP，WMS等仓库管理系统操作

任职要求

1. 有1-2年的合同物流工作经验，工商管理或供应链管理专业优先
2. 至少有2年以上的仓库客服经验
3. 有良好的沟通能力和书面表达能力
4. 有一定的英语读写能力

With more than 79,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

Kuehne + Nagel has operated in Asia Pacific for almost 50 years. Since opening our first office in China in 1979, we have built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3000 logistics specialists across 40 locations – all strategically positioned to service our customers.

德迅集团是全球首屈一指的物流服务公司，业务遍及100多个国家的1,300个地点，共聘用超过79,000名员工。50年来，德迅在亚太区一直致力于为客户提供供应链解决方案。自1979年在中国开设第一个分站，我们以专业的物流知识为客户提供量身定制的解决方案。目前， 德迅分站遍布北亚区40个城市，员工数量超过3000 人 – 我们的宗旨是竭诚为客户提供专业的物流服务。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。