天津招聘

  

•  Act as a primary point of contact for customers, and other dept in the company.
•  Be fully responsible for customer satisfaction, own and manage all customer facing activities. Represent company with professional image through email, phone and face-to-face communication.
•  Well coordinating between customers’ service requests and Carriers’ standard service guideline

  

  

                    

•    Be familiar with all the items of logistic contract and comprehensively understand the assignment and demanding of the clients
•    Daily documentation operation for inbound/outbound/inventory/reporting
•    Warehouse management system and Order management system daily operation and tracking
•    Create and update SOP timely, and also follow SOP strictly
•    Coordinate the operation internally and externally to make operation smooth
•    Contact with clients frequently and set up monthly meeting
•    Be in charge of KPI collection and response for complaints if any
•    Be responsible to accuracy of billing/cost and collect service charge in time
•     Provide accurate data to line supervisor/manager
•     Immediately, in the event of an accident, dangerous occurrence, or a risk of imminent and serious injury or harm to the health of any person at the workplace, report the matter to your direct Manager
•     Attend and actively participate in location QHSE meetings. Propose recommendations to your direct Manager in regards to how the QHSE Management Systems can be improved.
•     Others tasks assigned by line supervisor/manager  

  

  

•   College graduated or above.
•   2 years' working experience in E-commerce logistic 3rd party CS or related field.
•   Familiar with TMS and WMS operation
•  Good English & Chinese communication including written and speaking.
•   Strong working orientation and customer service mindset.
•   Team work player, able to work under pressure, Self-motivated, pro-active mind, stress tolerance, can handle complicated tasks and have excellent problem solving skills.
•   Adapt for OT work if any  

  

此职位工作地点为老闵行地区

硕达国际货运（波洛莱物流）是一家综合性的运输和物流公司，是国际货运和物流领域的全球领导者。硕达国际货运（波洛莱物流）的长期股东为法国波洛莱集团。波洛莱集团成立于1822年，至今已有199年历史。通过不断适应客户变化的需求，硕达国际货运（波洛莱物流）凭借丰富的专业知识，已经成为一流的供应链合作伙伴，跻身全球运输和物流领域十强，并在非洲拥有业内最庞大的综合物流网络。硕达国际货运（波洛莱物流）的服务网络遍布107个国家，拥有609家办事处及20600名员工。硕达国际货运（波洛莱物流）提供五大领域的综合服务，包括多式联运、关务合规、合同物流、全球供应链及工业项目运输。硕达国际货运（波洛莱物流）自1994 年进入中国市场以来，为中国客户提供运输和物流解决方案，服务的客户行业包括香水和化妆品、服装、电信、高科技、石油和天然气、汽车和航空航天等领域。硕达国际货运（波洛莱物流）在中国 18 个城市设有 30 多个办事处，员工人数超过 1000 余名。硕达国际货运（波洛莱物流）在北京、上海、深圳和香港为客户提供设施齐全的仓库，并在主要港口、码头和工业区设有集装箱货运站。2016年，硕达国际货运（波洛莱物流）由SDV更名为硕达国际货运（波洛莱物流）。