天津招聘

Critical Deliverables Business：

1. Order Handling – Be responsible for customer order handling and shipment arrangement such as communication with logistic or oversea plants to prioritize delivery schedules based on customers’ requirements and track logistic status to ensure timely order delivery. Timely feedback and communicate with customers on delivery status and credit issue.  Also will be a backup of Indent and export business. 

2. Sales Support - Provide quotation, sales contract to customer according to sales’ requirement; fill and submit the CMF of customer to establish new customer record; collect customer forecast, well assist sales to do customer forecasting; submit sample consignment listing to sales department. 

3. Customer Support - Provide premium service to VIP customer.  Act as a primary point of contact for customers. Be fully responsible for customer satisfaction, manage all customers facing activities like regular meeting, telephone calls, and mail correspondence. Leading and settling customer’ complaints and resolving grievance and conflicts, or otherwise negotiating with others. Help customers well coordinate the urgent orders , eg quote airfreight fee or urgent local delivery. Positive to balance customer’s increase forecast and stock level.   

4. Reporting - Monthly update forecast report is required including timely cooperate with Demand planning to adjust demand discrepancy according to daily changing; make statistic of complaints and SLOB product progress once a week to make sure take full and effective actions ; Analysis on responsible region’s product forecast accuracy. Sales report regularly updated. 

5. Meeting –Attend customer service monthly meeting; Review SLOB, incident and complaint issues; attend regularly sales meeting to better understand sales scope and join supply meeting to know our supply, product & RM status, production planning.            

Knowledge, Skills, and Requirements:

1. Bachelor degree or above. 

2. Ability to use English competently in a variety of situations but with noticeable problems 

3. At least 5 years of customer service related, import & export experience a plus. 

4. Familiar with international trade and customer service related knowledge 

5. Good Excel skills 

6. ERP system experience a must, SAP experience a plus 

7. Strong sense of ownership and urgency to achieve desired results 

8. Excellent communications skills    

9. Detail oriented and a quick learner              

Ingredion （宜瑞安）是一家全球配料解决方案公司，传承发扬百年来超凡的表现和引领市场的创新能力。广泛的地域足迹和多样的组织架构让我们能够在全球范围内给出解决方案，同时又能灵活地满足当地市场的需求。
我们将理解行业趋势和我们客户面临的挑战视为己任，客户相信我们能满足其所需：一贯高品质的产品和有预见性的创新方案。
每一天，我们实践公司的核心价值安全，质量，正直，尊敬，卓越和创新。使得我们能够为客户，业务伙伴，社会，同事和投资者带来持续和相互的价值。

专注于提供食品、饮料、造纸、制药和个人护理行业的关键配料
遍布全球的加工工厂、Idea Labs 创新中心和销售办公室
为超过100个国家及地区的客户提供服务
超过11,100名优秀而经验丰富的员工
2015年完成56亿美元的销售额
美国财富500强
总部位于美国伊利诺斯州西切斯特

全球最受尊敬的公司以及最高道德准则的公司之一
连续7年入选财富杂志全球最受尊敬公司名单- 2010-2016
入选全球最高道德准则公司名单 ETHISPERE INSTITUTE–2014, 2015, 2016

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