天津招聘

Job Responsibilities:

Staff Management:
hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals
motivate staff to achieve sales goals
encourage and support the individual development of staff and communicate to Sales Manager staff suggestions and needs; encourage exchange of ideas
promote and maintain harmonious staff relations
develop a standard training programme for all new employees and implement a yearly training programme for all existing employees
determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans
supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action
Inventory Management:
meet inventory accuracy and shrink requirements
ensure proper inventory mix matching to market needs
review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales and customer demands
present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn
instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Sales Management and Business Development:
demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc)
continuously motivate sales staff to meet assigned sales and productivity goals
implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
provide “best estimates” for forecasts of Monthly Sales targets
develop and motivate staff through goal setting and regular individual and storewide meetings.
uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained
aim to exceed customer expectations of Tiffany services and products, thereby ensuring high customer satisfaction at all times
establish and implement action plans in cooperation with the Sales Manager, to develop sales for each product category and clientele. Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities
act as brand ambassador to strengthen relationship with the VIP clientele
formulate and implement in-store marketing and promotional activities
Customer Service:
maintain the highest degree of customer service every day
ensure that sales professional have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs
empower associates to make decisions to provide the best customer service
Administrative Management:
oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Sales Manager
take necessary actions to effectively control costs and ensure efficient operation in store
implement company internal procedures and shrinkage control guidelines to prevent stock discrepancies
implement and support all security measures
effective utilization of POS system and its inventory management functions
partner with logistics and product teams to insure appropriate assortment for the store
provide monthly qualitative and quantitative business reports
ensure the proper use of the staffing plan to provide appropriate store coverage
maintain good communication with the regional office, mall office, repair facility and other stores
maintain the highest standard of housekeeping both on and off the sales floor at all times
Store Visuals:
maintain merchandising standards as set forth by corporate visual department
oversee the implement of proper visual presentation guidelines to project the Tiffany image and benefit sales through presentation
make timely window and interior display changes pro-actively to feature various new items and create excitement
work with VM service provider to achieve goals of proper window installation and display


Key Requirements:

minimum of five years’ experience with at least four years’ of management experience
strong knowledge in jewelry, fashion and luxury retail industry
excellent presentation skills
capable of analyzing, organising and planning
presentable, creative, diplomatic and detail oriented
proficiency in Mandarin and English
strong computer literacy

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