天津招聘

Virtual Desktop Application Engineer

Description of Position:

Application Packaging Engineer specialize in the creation and maintenance of Standard Operating Environments (SOE) and engineering the packages in MSI / App-V format for unattended delivery / streaming via App-V management server in a locked down / VDI environment. The primary responsibility of the role is to ensure the standardization of desktop environments and applications within the organization.

1 Main Responsibilities of Position:
? Create new SOEs when required
? Perform periodic SOE updates
? Conduct hardware, device drivers and application sociability tests
? Perform application packaging
? Quality assurance through lab testing procedures and user acceptance testing
? Development of procedure and work instruction documents.
? Align with other global key organizations such as Service Desks, Service Delivery and Networking

2 Other responsibilities role will entail:
SOE Management
? Define new SOE support requirements to input to design
? SOE Client Build Maintenance
? SOE configuration management.
? Record keeping

Application Packaging
? Package applications into MSI packages for mass deployment
? Perform application tests on SOEs and desktop management toolset
? Package applications using App-V technology
? Configure virtual application on App-v management server and perform successful streaming testing.
? Troubleshooting issues that may encounter during applications testing
? Record keeping


Knowledge Management
? Supply documented fixes
? Approve documented fixes (SMEs)
? Document all procedure and work instruction documents and share the knowledge with offshore resources

Maintenance
? Monitoring of System log files
? Management of Application log files

3 Problem Resolution
? Resolve all ETS tickets or requests to customer's satisfaction and within their Service Level Agreements (SLA's)
? Respond to established priorities on all problems.
? Maintain ownership through the life of a ticket or request.
? Ensure the timely update of the call record and all necessary fields are documented in a professional manner
? Eliminate repeat problem calls.
? Evaluate and recommend innovative technical solutions to satisfy customer's business requirements.
? Customer Satisfaction
? Ensure that the customer is kept up-to-date with the status of their call
? Be a team player contributing to knowledge and support to other members of the team
? Co-operate professionally and effectively with customers and staff
? Application and Issue analysis based on Application Architecture Perspective


4 Account Knowledge
? Maintain awareness and knowledge of supported account SLAs and License to Support documentation.
? Knowledge of infrastructure
? Analysis Ability for requirements definition

5 Processes
? Adhere to all site Health and Safety, Quality and Security procedures and all operational standards and working practices
? Understand and comply with GIS business processes
? Understand and comply with ETS business processes

6 Technology
? Maintain expertise to effectively and satisfactorily perform role while maintaining complete customer satisfaction.
? Maintain awareness of developments in the information technology industry
? Maintain systems software and hardware documentation and where appropriate asset system information
? Ability to use help desk tools to log/monitor/close client calls

7 Typical Outputs and Deliverables:
? Trouble tickets
? Hardware/Application Sociability Reports
? Problem resolution
? Providing excellent customer service at all times
? Quality and timeliness of deliverable to Service Level Agreements
? Updating of all mandatory fields within incident management toolset.
? Technical recommendations


8 Skills Required for this Position:
Skills would include knowledge of PC hardware, Enterprise Computing System, Application packaging experience, Application virtualization, System Engineering experience, scripting experience, communications skills, management skills, Project Management, etc..
? At least 3 years experience in the following:
? building and/or maintain SOEs
? Experience in imaging tool such as Norton Ghosts, PowerQuest, etc.
? Experience in unattended OS installation is an added advantage
? Experience in MSI packaging and WISE tool.
? Experienced in windows scripting, batch programming is an added advantage
? Experience in Enterprise Computing such as Banking and Insurance Systems
? Experienced in engineering virtual applications using Microsoft App-V technology
? Strong Leadership and Negotiation Skill
? Good communication skills

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。