天津招聘

General Summary/Scope 基本描述

The job holder belongs to service department and will be responsible for Maag products service, including commission, trouble shooting, diagnose, training for customer, maintenance on site or in site, updating projects, and follow relevant management requirement to meet department and company target.

该岗位负责Maag产品的售后服务工作, 包括但不限于: 产品开车指导、现场故障诊断与处理、客户培训、产品返厂维修、备件促销、客户产品升级、客户反馈汇总分析等，以及执行相关的管理规定，以达到部门乃至公司的目标。

Major Responsibilities/Duties 工作职责

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned): Key Performance Indicators

Implement Service tasks 服务工作执行

Trouble shooting, customer site commission, diagnose, training for customer, maintenance on site or in site, updating projects, summary, feedback to relevant departments and cooperate with other colleges.

现场故障诊断与处理、开车指导、客户培训、产品返厂维修大修、备件促销、客户产品改进升级、客户反馈汇总分析，对其他部门的工作进行支持等。

? Carefully handle every case, repaid response, provide professional analysis and action plan; in time issue summary and feedback to relevant department and staff:

认真负责地进行每个Case的处理：

o Response and contact relevant people rapidly.

及时地响应、及时地与有关人员联络

o Carefully prepare every service working in advance, such as equipment/products information, historical case study, customer status, etc.

认真做好每次服务的准备工作：设备产品情况，历史故障处理情况，用户情况等

o Clear thinking, right judgement and dismantle to find the root case and eliminate the trouble issue effectively

清晰的思路、正确的判断与处理，以有效捕捉故障原因，消除故障现场

o Do maintenance rightly and rapidly if need to return to Maag work shop.

需返厂维修时，迅速、高质量完成返厂维修

o For the long term or difficult case, service engineer will not only the right way to fix it but also need a strong sprit with responsibility, to keep contacting with end user, customer, OEM, agent, sales, plant, grinding centre, oversea engineer for support, status updating, feedback until the case is fixed totally

对于需多次处理、用时较长的case，不仅需要使用上述处理方法努力完成，更必须以负责到底的工作态度，与用户、OEM、代理、销售、工厂、磨刀、海外工程师保持良好联系，获得支持、交流进度和反馈情况处理，消除任何延误，直到问题最终妥善解决。

o After finishing a case, the lesson learn or experience can be sum up and share with other engineers or headquarter

完成case处理后，反馈处理经验、教训、提出改进意见

? Customer site commission

现场设备安装指导

o Plan well service tasks and time, make sure effective and efficient service active to finish commission, training, etc.

合理安排服务内容和时间，确保依据合同要求完成客户开车指导、现场培训等工作；

? Support other function

提供对其他部门的帮助支持

o Technical support

销售技术支持

o Oversea engineer support and logistical arrangement

海外工程师的工作协助配合安排

? Service department KPI contribution

提高本部门的业绩

o Implement service with a sales mind

积极促进产品备件的销售、推广有偿服务

? Finish other relevant tasks in time with high quality

完成上级安排的其他工作

Rapid response

及时快速的响应

Rapid root cause analysis ability by clear thinking

清晰的思路准确的结论

Suitable action plan

合适的措施

Well-fixed trouble

有效解决问题

Low customer complain rate

低投诉率

Clear and in time communication to related staff and department.

及时清晰有效的夸部门沟通

Establish good relationship between sales, plant, grinding centre, OEM, customers, etc.

Good personal reputation

良好的同事关系，良好的口碑

Efficient project implement

有效的

Implement Service Procedure服务管理工作执行

? Record well what have done

详细记录完成的工作

? Plan well the coming tasks

合理安排将来的工作

? Compose well Service Report, Data Sheet, Time sheet, etc.

高质量的服务报告， 数据表，时间表等需要的文件

? Documentation well: put right named files in right location

服务文件：按规范命名与存放服务报告

Record full and in time.

工作规划记录全面性

Plan well

工作规划记录及时性

Service report need to record what the issue \ how analysing \ what worked\ why it happens\ how to prevent \and get a valuable result. 详实的服务报告：认真、标准的编写服务报告。报告能清晰的描述事实情况，严谨的分析逻辑和处理，得出准确的、有价值的结论

Develop Service team member服务团队水平提升

? Continuous improvement in knowledge and skill, experience, independent working ability, clear thinking, etc.

持续加强服务技能、提高服务水平

Joint and learn during practice参加培训数量质量

Period Summary定期工作总结能力

? Summary what have done at the very end of month.

月末总结每月的收获

? Summary data of case number, visit rate etc.

汇总每月工作数量等数据

Service data服务工作数据

Personal development收获

Experience sharing经验交流

Respect and follow HSE requirement 安全的重视和恪守

Zero Total Recordable Injury Rate (TRIR)

零汇报事故

Key Requirements 主要要求

Education教育背景: Bachelor Degree in Fluid machinery, chemical machinery, or similar field.

大学毕业，流体机械、化工机械或机械类相关专业

Experience 经验: 3 years or above Electrical & Mechanical maintenance work experience,

3年以上机械产品维修方面工作经验，

familiar with common maintenance method, tools; Understand electrical control, have knowledge of PLC relevant.

熟练掌握常用维修方式、通用工具的使用；懂得电气控制，了解PLC编程

Candidate who jointed in fluid machinery, or Engineering Plastics machinery service field is priority.

从事过流体机械行业、工程塑料设备产品服务的候选人优先考虑

Language skills语言: Fluence English skill and can read original technical documents and compose English report; can communicate in English.

可熟练阅读英文资料和书写英文报告，能进行英文的日常和专业交流

Computer skills 电脑: Familiar with common office software熟练应用各种计算机办公软件

Core Competencies核心能力：

Strong responsibility, clear thinking, sensitive on machinery, strong manipulative ability, welling to study, welling to share, know how in cooperation each other, can travel.

责任心，思路清晰严谨，乐于学习专研，乐于交流，集体与协作，动手能力强，适应出差

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。