天津招聘

POSITION TITLE: Team Lead, Client Services

  

REPORTING TO: Regional Infrastructure Operations Manager

    

POSITION SUMMARY:

  

The Team Lead, Client Services’ role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training recommendations and assistance where required. The Team Lead may also carry responsibility for Supervision of other Client Services employees.

  

KEY RESPONSIBILITIES:

  

This role will work closely with the end-user community, IT cohorts and the Regional Infrastructure Operations Manager to provide IT support services to Dover Corporation and its subsidiaries. Specific responsibilities include but are not limited to:

• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Provide guidance, training and mentoring to junior members of the team as required. Act as lead in major issues, coordinating efforts and leading support triage.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
• Work remotely to cover multiple assigned support sites, may require after-hours support for IT related needs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Ensure adherence to policies, procedures and best practices defined and governed by the Client Services functional tower.
• Collaborate with the functional towers for incident escalation, resolution and problem management.
• Other various duties, responsibilities and assignments as necessary.

                                  

  

CANDIDATE EXPERIENCE AND QUALIFICATIONS

  

The successful candidate will possess the following attributes:

• Bachelor’s degree in Computer Science (or related field of study).
• 8 - 10 years of IT work experience, preferably in manufacturing industry.
• Related CompTIA, Microsoft and HDI Certifications and a plus.
• Ability to effectively execute tasks in a high-volume environment.
• Develops, builds and manages relationships internally and externally.
• Able to work both independently and in a team-oriented, collaborative environment.
• Is optimistic with a can-do attitude.
• Is honest, genuine and transparent.
• Strong interpersonal skills, understands customers and their needs.
• Is fair and ethical toward others in all interactions.
• Customer service skills an asset.
• Professional Qualification/Certification -ITIL V3/MCSE/CCNA/NP/PMP is a plus

                          

  

Language Skill

• Good verbal and written communication skills in English
• CET-4 (CET-6 is a plus)

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。