天津招聘

POSITION SUMMARY:

  

The Service Delivery Administrator’s role is to enable the delivery of a high-quality service to end users and ensure service delivery and support processes are in place to meet Dover business needs. The role helps to work with multi-functional IT teams to achieve those expectations to a high standard.

  

KEY RESPONSIBILITIES:

  

This role will work closely with Service Delivery Manager(SDM), multi-functional IT teams and the Manager to provide IT services to Dover Corporation and its subsidiaries. Specific responsibilities include but are not limited to:

• Act as a coordinator between SDM and local OpCo IT to monitor and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Ensure the communication from the SDA to the SDM regarding situations affecting the OpCo.. Example: Provide feedback to SDM related to any concerns and/or large issues that affect DBS customers; requiring discussion with the OpCo IT Director.
• Work with SDM to provide and analysis regular and accurate reporting on IT service performance for regional team.
• Act as a coordinator working with multi-functional teams to assist regional manager to streamline and control the process as well as the continuous improvement.
• Ensure adherence to policies, procedures and best practices defined and governed by the Client Services functional tower.
• Act as a coordinator with COE and GSD team across the region to monitor and support incident escalation, resolution and problem management.
• Act as the secondary contact person with on-call service, participate and support the P1/P2 incident process by ensuring coordination of the resolving parties, communication to the affected OpCo management team(s).
• Work with the manager and CS team leaders to perform regular review overdue, backlog, in pause incidents
• Work with manager to consistently assess customer feedback and make recommendations for necessary improvement.
• Work with manager to host the service review meeting covering team performance, individual score, service improvements, quality and processes.
• May require after-hours support for IT related needs covering the whole regional team.
• Other various duties or responsibilities as assigned.

                          

  

CANDIDATE EXPERIENCE AND QUALIFICATIONS

  

The successful candidate will possess the following attributes:

• Associate’s degree in Computer Science (or related field of study).
• 3-5 years of IT work experience, preferably in manufacturing industry.
• ITIL is an imperative and A + Certification a plus.
• Ability to effectively execute tasks in a high-volume environment.
• Builds and manages relationships internally and externally.
• Able to work both independently and in a team-oriented, collaborative environment.
• Is optimistic with a can-do attitude.
• Is honest, genuine and transparent.
• Strong written and oral communication skills.
• Strong interpersonal skills, understands customers and their needs.
• Is fair and ethical toward others in all interactions.
• Customer service skills an asset.
• Language skill for oral and written English communications.

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。