客服专员 Customer Service Representative
马士基(中国)有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2019-01-11
- 工作地点:上海
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:招1人
- 语言要求:不限
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
Key Responsibilities
? Owns and manages the customer experience of CARE customers
? Proactively monitors and manages the end to end shipment process in compliance with all company procedures
? Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
? Build strong relationship with the customers
? Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
? Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
? Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
? Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
Who we are looking for
? Bachelor degree holder
? Education and experience in shipping/ logistics industry is highly preferred
? Excellent team player
? Able to work under pressure
? Well organized, efficient and effective
? Strong interpersonal and communication skills
? Proactive and customer-oriented
? Fluent in [local language] and English both written and spoken
职能类别: 客服专员/助理
公司介绍
The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.
All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.
马士基集团成立于1904年,总部位于丹麦哥本哈根,全球雇员达到10.8万人,在130多个国家设有400余个分公司。除航运业外,集团多元化的业务范围广及物流,石油及天然气之勘探和生产,造船业,航空业,工业生产,超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。
工作生活方面:
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。
福利待遇:
1、招聘过程中,不收取任何培训费用、保证金、押金等,不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外,为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善,为每位有才能的员工提供公平、公正的晋升机会。
欢迎有志之士加盟马士基集团,共同发展!
联系方式
- Email:hiroyukijoseph.ueda@maersk.com
- 公司地址:上海市黄浦区蒙自路757号歌斐中心 (邮编:610000)
- 电话:15998628294