天津招聘

DUTIES & RESPONSIBILITIES

The Helpdesk person must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Helpdesk

§ Provide helpdesk hotline number for logging service requests

§ Conduct analysis of service requests for improvement

§ Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure

§ 100% of requests to be processed immediately if received within business operating hours for the country

§ Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels.

Risk Management

§ Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management

§ Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect JLL reputation. Report any issues or concerns back to Senior Management

§ Support the implementation and monitoring of disaster recovery and business continuity plans

§ Follow established escalation procedures and incident reporting procedures

Customer Service / Client Relationships:

§ Provide superior customer service

§ Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

§ Pro-actively manage account expectations ensuring that the service levels are maintained.

Reporting:

§ Provide space planning report per requirement

§ Provide input as required into the Monthly Report to manager

§ Active involvement in the monitoring and achieving the required Key Performance Indicators

Training:

§ Actively participate in all planned training activities

Others:

§ Any other duties assigned by the client / FM.

KEY PERFORMANCE MEASURES

§ Strong written and oral communication skills.

§ Ability to solve problems

§ Ensure the KPI targets for the account are met

§ Interpersonal skills with a strong client focus.

§ Ability to work within a budget

§ Demonstrated initiative

About JLL

Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official

关于仲量联行

仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。