Relationship Manager - Information Technology Services - CQ GDC (职位编号：CN154518)
德勤华永会计师事务所（特殊普通合伙）
- 公司规模：500-1000人
- 公司性质：合资
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2019-04-19
- 工作地点：重庆
- 招聘人数：若干人
- 工作经验：无工作经验
- 学历要求：招若干人
- 语言要求：不限
- 职位类别：专业顾问
职位描述
Description:
About Deloitte China
Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
Job Description and Responsibility
Overall Purpose of the Role
The role of IT Relationship Manager (RM) is critical to ensure close alignment in strategy and plan between IT and External Client Service Functions (Functions) and Internal Client Service Departments (Enabling Areas). The role is responsible for building and maintaining positive business relationships with Functions and Enabling Areas at all levels, understanding their plans and needs, and ensuring that IT services are able to meet business needs achieving organizational goals.
The RM helps with prioritization of IT solution requests and approved projects, ensuring that IT projects align with the technology, policies and standards that best provides maximum return on investment, and helps direct IT strategy in support of the overall business goals.
On a day-to-day level, the RM manages operational interactions with business users. He/She interacts with key stakeholders regularly to review IT service delivery and project status.
Within IT, the RM is expected to forge close relationships with key IT stakeholders (Service Management, Service Owners, Change Delivery and IT Leadership). Through these relationships the RM is expected to understand how IT services are managed and maintained.
Using the insight gained from excellent business relationships, the RM will help identify the need for new IT services/improvements and influence the management of existing IT services, ensuring both the business’s strategic goals and operational deliverables are met.
Responsibilities
? Play a role in the development of the IT strategy, which reacts and supports the wider Deloitte strategy and the line of business strategies.
? Establish and manage key stakeholder relationships and manage expectations.
? Develop understanding of the line of business at a strategic level; understand their strategy, plan, emerging needs and priorities.
? Communicate IT policies, standards and procedures.
? Work with business users and IT stakeholders to set and manage realistic expectation of services, reflected in service definition, scope and agreements.
? Review regularly IT services with business users with an objective to improve service quality, efficiency and effectiveness.
? Review regularly IT project status with business users and evaluate outcome of planned tasks.
? Connect business users to available IT services and facilitate them to deploy/utilize the services.
? Capture business requests for IT services and channel to the respective IT teams if service creation/change is required.
? Identify potential service improvement opportunities and work proactively with the business and IT teams to action them.
? Develop IT roadmap for the line of business; ensure IT roadmap aligns to business needs.
? Manage and prioritize IT demand from the line of business.
? Ensure escalations from the business are effectively managed.
? Track user complaints, liaise with the respective IT teams for investigation/corrective action, monitor the action status and respond to the business users timely.
? Assist in gathering and shaping business requirements, working with the business and business analysts to clarify and refine them.
? Work with Project Managers, Business Change Managers and Communications Managers to shape change management activities.
? Work with Service Owners to shape IT service portfolio and service life-cycle.
? Contribute to strategic direction and on-going development of relationship management team.
Qualification:
Experience / Qualification Requirements
? Bachelor degree in information technology related discipline; master degree in business administration a plus
? 5+ years of IT project management experience in successfully delivering complex technology solutions within a defined software development life cycle
? 3+ years of stakeholder relationship building and management experience with primary accountability for client relationships at different levels of an organization
? 3+ years of experience conducting business or systems analysis will be considered an asset
? Strong understanding of IT services, service levels and service level management processes; ITIL qualification or implementation experience will be desirable
? Experience of working in in-house IT department of a sizeable organization
? Experience of working in a fast paced, cross-functional and cross-team environment
? Experience and interest in supporting new business initiatives
? Proficient in written and oral communication in Chinese / Putonghua and English
? Proficient in presentation to executive levels
Personal Attributes
? Ability to gain credibility and trust with stakeholders and IT teams alike
? Must be comfortable multi-tasking, with an ability to work on and prioritize several tasks at the same time
? Must be diplomatic and persuasive, with an ability to handle difficult conversations and confidently manage senior stakeholders
? A team player with an ability to positively motivate self and others
? Ability to communicate effectively at all levels of the business, and with both technical and non-technical people
About Deloitte China
Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
Job Description and Responsibility
Overall Purpose of the Role
The role of IT Relationship Manager (RM) is critical to ensure close alignment in strategy and plan between IT and External Client Service Functions (Functions) and Internal Client Service Departments (Enabling Areas). The role is responsible for building and maintaining positive business relationships with Functions and Enabling Areas at all levels, understanding their plans and needs, and ensuring that IT services are able to meet business needs achieving organizational goals.
The RM helps with prioritization of IT solution requests and approved projects, ensuring that IT projects align with the technology, policies and standards that best provides maximum return on investment, and helps direct IT strategy in support of the overall business goals.
On a day-to-day level, the RM manages operational interactions with business users. He/She interacts with key stakeholders regularly to review IT service delivery and project status.
Within IT, the RM is expected to forge close relationships with key IT stakeholders (Service Management, Service Owners, Change Delivery and IT Leadership). Through these relationships the RM is expected to understand how IT services are managed and maintained.
Using the insight gained from excellent business relationships, the RM will help identify the need for new IT services/improvements and influence the management of existing IT services, ensuring both the business’s strategic goals and operational deliverables are met.
Responsibilities
? Play a role in the development of the IT strategy, which reacts and supports the wider Deloitte strategy and the line of business strategies.
? Establish and manage key stakeholder relationships and manage expectations.
? Develop understanding of the line of business at a strategic level; understand their strategy, plan, emerging needs and priorities.
? Communicate IT policies, standards and procedures.
? Work with business users and IT stakeholders to set and manage realistic expectation of services, reflected in service definition, scope and agreements.
? Review regularly IT services with business users with an objective to improve service quality, efficiency and effectiveness.
? Review regularly IT project status with business users and evaluate outcome of planned tasks.
? Connect business users to available IT services and facilitate them to deploy/utilize the services.
? Capture business requests for IT services and channel to the respective IT teams if service creation/change is required.
? Identify potential service improvement opportunities and work proactively with the business and IT teams to action them.
? Develop IT roadmap for the line of business; ensure IT roadmap aligns to business needs.
? Manage and prioritize IT demand from the line of business.
? Ensure escalations from the business are effectively managed.
? Track user complaints, liaise with the respective IT teams for investigation/corrective action, monitor the action status and respond to the business users timely.
? Assist in gathering and shaping business requirements, working with the business and business analysts to clarify and refine them.
? Work with Project Managers, Business Change Managers and Communications Managers to shape change management activities.
? Work with Service Owners to shape IT service portfolio and service life-cycle.
? Contribute to strategic direction and on-going development of relationship management team.
Qualification:
Experience / Qualification Requirements
? Bachelor degree in information technology related discipline; master degree in business administration a plus
? 5+ years of IT project management experience in successfully delivering complex technology solutions within a defined software development life cycle
? 3+ years of stakeholder relationship building and management experience with primary accountability for client relationships at different levels of an organization
? 3+ years of experience conducting business or systems analysis will be considered an asset
? Strong understanding of IT services, service levels and service level management processes; ITIL qualification or implementation experience will be desirable
? Experience of working in in-house IT department of a sizeable organization
? Experience of working in a fast paced, cross-functional and cross-team environment
? Experience and interest in supporting new business initiatives
? Proficient in written and oral communication in Chinese / Putonghua and English
? Proficient in presentation to executive levels
Personal Attributes
? Ability to gain credibility and trust with stakeholders and IT teams alike
? Must be comfortable multi-tasking, with an ability to work on and prioritize several tasks at the same time
? Must be diplomatic and persuasive, with an ability to handle difficult conversations and confidently manage senior stakeholders
? A team player with an ability to positively motivate self and others
? Ability to communicate effectively at all levels of the business, and with both technical and non-technical people
职能类别： 专业顾问
公司介绍
About Deloitte Global
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), and its network of member firms, and their related entities. DTTL and each member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. Please see www.deloitte.com/cn/en/about for a detailed description of DTTL and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 200,000 professionals are committed to becoming the standard of excellence.
About Deloitte in Greater China
We are one of the leading professional services providers with 22 offices in Beijing, Hong Kong, Shanghai, Taipei, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hsinchu, Jinan, Kaohsiung, Macau, Nanjing, Shenzhen, Suzhou, Taichung, Tainan, Tianjin, Wuhan and Xiamen in Greater China. We have nearly 13,500 people working on a collaborative basis to serve clients, subject to local applicable laws.
About Deloitte China
The Deloitte brand first came to China in 1917 when a Deloitte office was opened in Shanghai. Now the Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, tax, consulting and financial advisory services to local, multinational and growth enterprise clients in China. We have considerable experience in China and have been a significant contributor to the development of China's accounting standards, taxation system and local professional accountants.
关于德勤全球
Deloitte （“德勤”）泛指德勤有限公司（一家根据英国法律组成的私人担保有限公司，以下称“德勤有限公司”） ，以及其一家或多家成员所和它们的关联机构。德勤有限公司与每一个成员所均为具有独立法律地位的法律实体。德勤有限公司（又称“德勤全球”）并不向客户提供服务。请参阅 www.deloitte.com/cn/about 中有关德勤有限公司及其成员所的详细描述。
德勤为各行各业的上市及非上市客户提供审计、税务、企业管理咨询及财务咨询服务。德勤成员所网络遍及全球逾150个国家及地区，凭借其世界一流和高质量专业服务，为客户提供深入见解以协助其应对最为复杂的业务挑战。德勤拥有超过200,000名专业人士，致力于追求卓越，树立典范。
关于德勤大中华
作为其中一所具领导地位的专业服务事务所，我们在大中华设有22个办事处分布于北京、香港、上海、台北、成都、重庆、大连、广州、杭州、哈尔滨、新竹、济南、高雄、澳门、南京、深圳、苏州、台中、台南、天津、武汉和厦门。我们拥有近13,500名员工，按照当地适用法规以协作方式服务客户。
关于德勤中国
德勤品牌随着在1917年设立上海办事处而首次进入中国。目前德勤中国的事务所网络，在德勤全球网络的支持下，为中国的本地、跨国及高增长企业客户提供全面的审计、税务、企业管理咨询及财务咨询服务。在中国，我们拥有丰富的经验，一直为中国的会计准则、税务制度与本地专业会计师的发展贡献所长。
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), and its network of member firms, and their related entities. DTTL and each member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. Please see www.deloitte.com/cn/en/about for a detailed description of DTTL and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 200,000 professionals are committed to becoming the standard of excellence.
About Deloitte in Greater China
We are one of the leading professional services providers with 22 offices in Beijing, Hong Kong, Shanghai, Taipei, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hsinchu, Jinan, Kaohsiung, Macau, Nanjing, Shenzhen, Suzhou, Taichung, Tainan, Tianjin, Wuhan and Xiamen in Greater China. We have nearly 13,500 people working on a collaborative basis to serve clients, subject to local applicable laws.
About Deloitte China
The Deloitte brand first came to China in 1917 when a Deloitte office was opened in Shanghai. Now the Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, tax, consulting and financial advisory services to local, multinational and growth enterprise clients in China. We have considerable experience in China and have been a significant contributor to the development of China's accounting standards, taxation system and local professional accountants.
关于德勤全球
Deloitte （“德勤”）泛指德勤有限公司（一家根据英国法律组成的私人担保有限公司，以下称“德勤有限公司”） ，以及其一家或多家成员所和它们的关联机构。德勤有限公司与每一个成员所均为具有独立法律地位的法律实体。德勤有限公司（又称“德勤全球”）并不向客户提供服务。请参阅 www.deloitte.com/cn/about 中有关德勤有限公司及其成员所的详细描述。
德勤为各行各业的上市及非上市客户提供审计、税务、企业管理咨询及财务咨询服务。德勤成员所网络遍及全球逾150个国家及地区，凭借其世界一流和高质量专业服务，为客户提供深入见解以协助其应对最为复杂的业务挑战。德勤拥有超过200,000名专业人士，致力于追求卓越，树立典范。
关于德勤大中华
作为其中一所具领导地位的专业服务事务所，我们在大中华设有22个办事处分布于北京、香港、上海、台北、成都、重庆、大连、广州、杭州、哈尔滨、新竹、济南、高雄、澳门、南京、深圳、苏州、台中、台南、天津、武汉和厦门。我们拥有近13,500名员工，按照当地适用法规以协作方式服务客户。
关于德勤中国
德勤品牌随着在1917年设立上海办事处而首次进入中国。目前德勤中国的事务所网络，在德勤全球网络的支持下，为中国的本地、跨国及高增长企业客户提供全面的审计、税务、企业管理咨询及财务咨询服务。在中国，我们拥有丰富的经验，一直为中国的会计准则、税务制度与本地专业会计师的发展贡献所长。
联系方式
- Email：sh@deloitte.com.cn