天津招聘

职位描述：

※ 呼叫中心团队管理，全球客户对应。

1. Read and reply to correspondence within SLA’s as defined for the specific communication channel.

2. Conduct Vessel Reconciliation & Manifest process as per process design.

3. Facilitate completion of documentation process；

4. Handle DGD and REEF cargo shipments as per manuals, guidelines and policies.

5. System Workflow attendance and reply within timeframe

6. Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.

职位要求：

※ 呼叫中心团队管理，英语流利，了解call centre流程。

1. The ideal candidate will be a person with experience in managing frontline Customer Service process teams including interaction, relationships with direct customers/forwarders/ brokers.

2. Management experience is required. Experience within customer service and/or process excellence in Country Agency, Area or GSC is an advantage.

3. An individual, who’s decisive, has a sense of urgency and result orientation – thereby delivering objectives and increasing business performance.

4. A leader that inspires, motivates, coaches, communicates & collaborates thereby driving the necessary changes in process, organization and customer satisfaction.

5. Has an excellent leadership skill to manage multiple stakeholders both internally within the GSC organization and Country/Cluster organization.

6. Has the ability to attract and retain talent.

7. The candidate should be able to actively work with other functions to ensure quality service is delivered to external customers. Building collaborative relationships across ML functions is key.

8. Has strong analytical skills and a experience in driving Six Sigma would be an advantage.

工作地点：成都，佛山，厦门，大连，上海，杭州，广州

待遇：面议

招聘人数：3

微信名称：博科人才公众平台
微信账号：ptsolution

博科人才诚聘
职位：人才咨询顾问，猎头顾问，市场营销，顾问助理，业务助理
 
工作内容：向一流外企提供各类IT人才；
应聘条件：英语或日语精通，正规本科学历，沟通能力和语言表达能力强，有亲和力，
有耐力，勤奋努力，富于挑战精神，善于与人合作。
 
招聘人数：10人
工作地点：大连
应聘请发简历到 hr@ptsolution.cn
简历审核合格者，我们将***时间联系您。
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公司概要
博科人才是具有良好口碑和专业实力的猎头公司，致力于IT等行业高端人才的寻访、推
荐、储备。客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要
城市。我们以国际规范的服务，向企业推荐优秀人才，向人才提供高级职位！
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联系方式
地址：大连市中山区中山路88号天安国际大厦1603室
电话：0411-8254-0380;0411-8254-0382;0411-8254-0383
应聘邮箱：hr@ptsolution.cn