天津招聘

Hi,

We have a requirement for Desktop/Network support engineer in China. Below is the Job Description for the same. If it is suitable for you, please do share your updated resume. Thanks

Job description:

To provide technical support; answering support queries either onsite or via phone or email.

· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

· To take ownership of user problems and be proactive when dealing with user issues.

· To log all calls on the call logging system and maintain full documentation.

· Respond to enquiries from clients and help them resolve any hardware or software problems.

· Maintain a log of any software or hardware problems detected.

· Support users in the use of Computer equipment by providing necessary training and advice.

· To escalate more complex service issues to the relevant IT personnel.

· Troubleshooting & Problem Solving of Workstation related problems

· Maintaining Asset Register of all IT equipment in IS Workshop and Department

· Managing and maintaining Workstations 7/8/10

· Implementing workstations 7/8/10

· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

· Installation and Support of Network & Local Printers

· Installation of Desktop IP Phones

· Required to work long hours from time to time

· Basic MS Active Sync & Blackberry knowledge

· Setups of iPad, iPhone and Android devices

· Ability to do remote support (Tools will be provided)

Technical and other Requirements:

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Outstanding Client Service Skills
• Experience in VIP Support
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Experience in Remedy, SNOW, Manage Engine or any other ticketing tool
• 2 Years of experience in Desktop Support
• Effective communication in English

"Excis is a global IT services company and excels in cross-border IT services, such as 24/7 IT support, IMAC (install, moves, additions, changes) with particular expertise in Telepresence deployments, international network router / switch configuration, installation and troubleshooting, and also specialists in End User Support services.Many of our clients are Technology Manufacturers, IT Service Providers or Systems Integrators who wish to extend their global delivery & support capability.Excis is their complementary or supplementary technical resource to help deliver those international IT projects'.
In Essence, Our Business Is To Serve Your Business, And As Your IT Services Partner We Offer The Following Value: -
? Centralised Billing (Regardless How Many Countries Are In A Single Project)
? An Established Ando Proven International Delivery Model
? A Flexible, low risk and highly competitive cost model
? A 'do whatever it takes' attitude, to ensure customer satisfaction
? A true partner culture and ethos
In summary, operating globally, with over 1100 technicians to call upon, we focus on:-
1. Reducing your costs
why deal with multiple international partners, Excis is your one stop shop?
Provide a single invoice, regardless of how many countries we engage
2. Increasing your revenues
you can now bid for those complex multinational projects
eliminate the need to train multiple partners
3. You & most importantly your customers' satisfaction
we never forget, we represent you "