天津招聘

招聘两名技术支持的职位，7*24小时Firstline技术支持，详细职位介绍如下：

Fluent Mandarin and English are required to support this role.

Main responsibilities

? Eliminate problems by monitoring, analyzing and grouping all incoming events/alarms, incidents and request.

? Experience of 24*7 service delivery and high uptime demands

? Secure that users can pursue their professions through preventive support

? Provide information to customers in the event of operational disturbances

? Registration, initial support, prioritization and classification of incidents and requests

? Prioritizing according to type, severity, S LA impact and work load

? Event/Alarm monitoring, tracking and communication

? Follow the incident through its life cycle until it is resolved

? When a solution is at hand, apply the solution/workaround and verify the result

? Information skills

Desired competences and experience

? Database (Oracle, Mongo DB, Postgree SQL) and SQL

? Linux platform (Red Hat)

? Application server (JBoss, Mule)

? Web server (Apache)

? Scripting

? Application Operations Management

? Experience from telecom and vehicle industry

Successful candidate will possess

? Good problem analysis skills

? Have a collaborative mind set

? Commitment to deliver towards SLA

? Self-motivation with ability to learn quickly and to work independently

? Communications skills

? Be an active team member with a proactive mindset

总结来说：

? Firstline:7*24，两个班次轮换的工作制：8:00-20:00；20:00-次日早8:00 晚班过后有调休

? 处理Global的电话和Email request，监控Global的后台服务是否运行正常。

? 如果有Critical Incident，需要第一时间通知Global on call team，和他们一起解决问题。

? 有些简单的15分钟之内可以完成的troubleshooting，在不忙的时候处理一下。

? 另外，简单的troubleshooting部分在Windows，部分在Linux系统，要求有简单的Linux能力 – 知道基本命令的运用（查找，打开文件等）。

? 整个工作流程follow ITIL，熟悉外企的IT 工作流程，对ticket工具，SLA，升级流程等有基本知识，可以直接接收Training。

斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。

Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.

公司网站： *****************