天津招聘

Amazon Retail Customer Experience (CX) team is seeking a Deal Operation Manager with excellent communication skills, marketing savvy, and an interest in creative problem solving to join our team. If you thrive in a fast-paced environment and want to be part of the Amazon Retail CX team, you are in the right place.

As the Deal Operation Manager, you will be responsible for manage overall deal operations to ensure high deal qualities for Amazon China customers, including both deal frontend (deal pages merchandising) and backend (deal services feature support). Internally, you will work closely with cross-functional teams including category teams, Global stores, Customer Service, 3P and Legal to ensure the deal schedules. Externally, you will work with world-wide deal product teams and your counterparts in other locales to synchronize deal activities. You will also analyze deal metrics and reporting on its performance. In addition, you will partner with event operation managers, participate event strategic defining and planning. You should be result-driven, capable of handling multiple projects at once, able to take direction, deal with ambiguity and rapidly-changing priorities, and comfortable working with multiple Amazon core departments (i.e. retail team, operation team, finance team).

The ideal candidate should have a creative mind, excellent communication skills, strong coordination ability, sharp analytical sense, and can roll up his/her sleeves to get things done.

Specific responsibilities include:

· Understand the Chinese online market as well as the Chinese online shoppers; build deal offering plan to cater to Chinese customers’ needs.

· Optimize the company-wide deal operation; Leverage the Amazon resources and manpower to improve deal operation efficiency and promotion quality.

· Plan, develop, and execute compelling deal pages and merchandising campaigns catering to customer needs, guard customer experience and improve conversion.

· Partner with local and global operational team and technique team and other relative teams to ensure the successful launch of Amazon China’s big-sale deals and promotions

· Deep dive on complex operational issues using data mining to find the root cause and come with actionable plans

· Reporting on progress of deal-launching projects to all stakeholders on regular basis; continually measure the operation processes and deal results; provide regular updates to senior management

· Drive promotion automation and adopt best practices from other product lines or Amazon locales

· Develop synergy between different groups and all stakeholders while managing expectations through excellent analysis, planning and negotiation skills

· Manage Deals team and work very closely with category leaders and their teams to procure attractive products for deals events.

· Broadcast campaigns and deliver best customer experience with marketing channel managers in Consumer Marketing

· Establish a set of metrics to measure business impact of marketing initiatives. This requires separating metrics into A) output (final results e.g., revenue) and B) input (controllable driver e.g., the number of quality products).

Learn and share best practices with teams outside of China.

· Bachelor’s degree or above

· 3+ years in experience in marketing operations

· An ambitious self-starter with excellent communication and follow-through skills

· Understand the Chinese online market as well as the Chinese online shoppers, monitor market deal activities: new deal type, deal scheduling, deal selections; translate these information into valuable insights to improve Amazon deal quality.

· Strong learning ability, can start from scratch, but quickly become expert

· Strong ability on cross-team coordination and delivering results

· Experience on e-Commerce (B2C/C2C)

· MNC or US customer facing experience

· Ability to conceptualize and execute projects, with strong bias for action and ability to prioritize and meet deadlines

· Ability to analyze data and develop fact-based recommendations to persuade stakeholders