天津 [切换城市] 天津招聘天津贸易招聘天津贸易/外贸专员/助理招聘

Customer Service Specialist

布尔顿紧固件(中国)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:汽车及零配件

职位信息

  • 发布日期:2018-03-13
  • 工作地点:北京
  • 工作经验:无工作经验
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:6-8千/月
  • 职位类别:销售行政专员  贸易/外贸专员/助理

职位描述

Main Tasks 岗位职责

Arrange all delivery according to customers expectation;根据客户预测及订单需求安排发货;

Manage business order and sales price in ERP system; 维护ERP系统订单及产品价格;

Coordinate production planning in advance to secure order delivery; 为了保证订单的及时交付,提前协调生产计划

Lead trading parts operations;负责贸易件产品的工作;


l Collect forecast information from customer; 及时了解客户预测信息;

l Master customer requirement and finish delivery work, including but not limited to maintain customer’s website/system;根据客户的相关要求完成订单交付工作,包括但不限于维护客户的订单网站/系统

l Collect and manage order files \price files in ERP system; 维护ERP系统订单及产品价格;

l Collect and transfer customer forecast and put into M3 in time, and tracking historical trend in order to analyze business trend internally; 收集客户预测并及时准确的转入内部ERP系统,跟踪历史发货记录以帮助内部分析此客户业务趋势;

l Communication with customer and confirm the delivery time; 与客户及时沟通以确认产品交付时间;

l Arrange logistic to deliver the products according to order time; 协调安排物流配送以保证准时交付;

l Follow the shipment and ensure that they can arrive without delay; 跟踪物流情况以确保货物不出现延误;

l Control VMI stock and freight effectively; 管理客户外库库存,确保运费有效性;

l Finish invoice job of customer according to requirement; 负责客户发货的后续开票工作;

l Follow up customers’ payment and deal with payment overdue with KAM’s guide; 跟踪客户的付款情况,与大客户经理合作处理客户的延迟付款;

l Coordinate to solve the problem if there is customer complaint or claim in terms of delivery; 协调并解决由于发货/物流原因造成的客户投诉;

l Contact with customer through the excellent communication skills and customer oriented attitude, be coordinator between BFC and customer; 作为公司与客户的协调员,通过良好的沟通技巧与客户建立良好的信任;

l Improve the service to ensure quick and efficient response to customer; 提升服务以实现高效快速的对客相应;

l Finish filling Sales data to MRP correctly. 准确的填报ERP系统中的客户/销售相关数据;

l Finish Sales report(flash report and Cognos report); 完成销售报告(flash report and Cognos report)

l Coordinate production planning in advance to secure order delivery; 为了保证订单的及时交付,提前协调生产计划

l Lead trading parts operations;负责贸易件产品的工作;

Requirement

Familiar with MS-Office

Excellent communication skill (positive, pro-active and supportive)

Above college degree

职能类别: 销售行政专员 贸易/外贸专员/助理

关键字: 汽车零部件 销售 客服 发货 外贸

公司介绍

About us

Bulten is one of the leading suppliers of fasteners to the international automotive industry. The company’s product range includes everything from customer-specific standard products to customized special fasteners. The company also provides technical development, line-feeding, logistics, material and production expertise. Bulten offers a Full Service Provider concept or parts thereof.

The company was founded in 1873, has some 1,200 employees in nine countries and head office in Gothenburg. The share (BULTEN) is listed on Nasdaq Stockholm.

Specialties
Full Service Provider and Fasteners

Company Size
1,001-5,000 employees
 
Website
http://www.bulten.com
Industry
Automotive
 
Founded
1873

联系方式

  • Email:sara.hu@bulten.com
  • 公司地址:地址:span西青区