天津招聘

Join one of the most important teams at Amazon and make a difference. The Merchant risk investigation team safeguards all Amazon marketplaces to ensure long-term customer satisfaction. We achieve this through automated and manual investigations of the sellers on our marketplace. This position is located in Beijing CN, and requires native professional level fluency in English/Mandarin language. The Investigation Manager owns the productivity, quality and capacity of the 3rd party seller investigations. This is a critical role to ensure that Amazon is able to detect, remove, and prevent fraud on its platforms.

Summary of Responsibilities

• In charge of managing a team of Investigation specialists up to 15 people who investigate seller transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.

• Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.

• The responsibilities in this position may span over multiple processes and functions. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.

• Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.

• Share ideas with Management that positively influence the vision for the TRMS group by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry.

• Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.

• The key to success in this role is the ability to understand the TRMS group’s vision and make independent decisions with sound judgment to manage their teams to attain that vision.

• Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.

• Actively manage investigator capacity 7 days a week and the triggers for creating investigations to balance global investigation supply and demand.

• Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and manage out weak ones.

• Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.

• Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new fraud Modus Operandi.

• Work with software and business process re-engineering teams to articulate and prioritize feature needs for investigation tool sets.

• Recruit top-quality managers/ investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.

• Work with business and legal team to address local issues and escalations and enhance risk control mechanism and present strategic initiatives to senior business management

Required to demonstrate performance in the following areas:
· Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
· Process Improvement, by delivering significant business impacts and/ or contributions to their Company through improvement to quality, productivity, or customer experience. Work with peer technical teams to articulate and prioritize feature needs for investigation tool sets.
· People Development, by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Company. 5 -10 years of leadership and people management experience.
· Project Participation, by effectively participating in projects that involve multiple teams within their Company that are above and beyond the normal area of responsibility or expertise. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
· Judgment and Discretion: The candidate has direct responsibility over multiple functions and processes. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.

Basic Qualifications

· A Bachelor’s degree and 3~5 years relevant working experience.
· Fluent in both Mandarin and English.
· Knowledge of MS Office (esp. MS Excel) suite of products skills
· Demonstrable operations experience. This experience should include substantial people management experience as well as experience in the Fraud or Financial risk management domain.
· Proven experience in Fraud investigations / Credit Approval/ Claim processes, and/ or Financial Risk Management Operations that would be a value add to this experience.

Preferred Qualifications

• Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills.

• Six-sigma Certification

• Exceptional operational, managerial, analytical and interpersonal skills.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

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亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

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亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。