天津招聘

Job Title: Service Group Team Leader
Report to: Operation Manager
Direct reports: Service Technician

Mission

To work together with internal partners to provide the best, value-added and most extended range service to our customers and help them to achieve sustainable productivity.
To build up and lead strong team to provide capable service to customer to achieve customer satisfaction while facilitate the team to develop and the service business in a profitable way.

Major responsibilities
Duties and responsibilities include, but are not limited to:

? Utilize personnel, equipment, materials, and facilities to satisfy customer needs base on written agreement. ? Continuously improve the service process, efficiency and productivity so as to balance the customer satisfaction and company profit.
? Manage and allocate service resources in a good way to meet business needs.
? Provide technical support and problem solve when required;
? Responsible for interface with internal and external customer to ensure service remains a valuable business in area
? Keep effective communication with sales and cooperate to secure the business opportunity
? Manage service team capability with people selection, performance management and competence development;
? Set up a learning organization.
? Provide feedback of product quality performance and service quality performance to technical specialist with inputs from FSEs and customers;
? Responsible and maintain team high competence, safety, good skill and right motivation to fulfill company mission.
? Support each business line on key account service level implementation base on agreement.
? Responisible service cost calculation and manage within forecasted budget.


Candidate profile

Education

? Bachelor degree in mechanical & electrical engineering

Experience

? 3+ years experience in aftermarket service of high end industrial product prefer in power tools and automotive industry and 1+ supervision on customer service

Knowledge

? Extensive knowledge of manufactory industry, production methods and industry trends;

Skill
? Strong communication and interpersonal skill;
? Technical problem solving skill;
? Strong self-learning skill.
? Good PC skills (excel, word, Power Point)

Language
? Good English both in oral and written
? Fluency in local dialect(s) is a plus

Attributes
? Leading and developing others
? Communication skills
? Problem solving
? Result orientation
? Teamwork
? Positive thinking

Behaviors
? Customer oriented
? Well organized
? Urgency

阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。

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Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).

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