天津招聘

Key Tasks

Operation:

1 Respond to the customer’s request for information such as CS process, customs requirements, PA policy, tracking & trace, etc.

2 Implement new business (check contract items, rates & supplier list and file SOP. Hold information meetings with involved parties to discuss and clarify process internally).

3 Identify opportunities for process improvement, conduct the update of SOP, and make quotation if any changes.

4 Handle complaints from customers and overseas and coordinate with local claims department.

5 Highlight or update any irregularities or problems to Superior for corrective action and measures.

6 Attend internal/external meetings and trainings if required.

7 Adhere to standard processes published in IMS.

8 Ensure all security requirements and procedures are met and adhered to.

9 Promote, present and adhere to Panalpina’s professionalism and policies at all times.

10 Back up team members as required.

Sales:

1 Actively contact clients according to the customer list to create awareness of Panalpina within the customer organization and vice versa and generate new business.

2 Follow up the allocated Sales Leads concerning the pool of allocated clients and generate Sales Leads for overseas to develop.

3 Inform clients and overseas of the special ad-hoc rates and available capacity by coordinating with Procurements, Sales and Operations

4 Prepare and send quotation to customers with the assistance of Sales Support according to the internal process for quotations.

5 Support Tender Management for RFQ & RFI.

6 Prepare and conduct sales visit (analyze customer, define objectives, meeting agenda, make presentation, etc) and summaize sales visit after sales activities (write meeting minutes, CRM update, follow up meetings by phone calls and/or emails)

7 Support CST (oversea visit) when necessary.

8 Show PA/Subcontractor facilities to clients when necessary.

9 Attend client events, entertain clients.

Decision Making Authority

All competences to fulfil the tasks above according to the guidelines from and in collaboration with the superior.

1 Functional experience in logistic/forwarding industry.

2 Sales and Customer Service skills.

3 Basic geography knowledge.

4 Comprehensive understanding of PA (company policy, structure, strategy and products)

Skills & Competencies

Personality traits

1 Be proactive, patient, resourceful, responsible, independent and assertive.

2 Good interpersonal and written and verbal communication skills

3 Relationship building and maintanance skill.

4 Concern customer’s individual needs and expectations.

5 Be able to articulate PA value proposition.

6 Be organized, flexible and able to work under tight deadlines.

Administration skills

1 Cost awareness.and cost control.

2 Team player

Educational background / Work experience

1 Bachelor degree.(Sales or Marketing revelant education background)

2 At least 1 year forwarding or revelant industry working experience.

Language skills

1 Fluent spoken and written English and Mandarin.

Computer Literacy

High competency with MS Office (Word, Excel, PowerPoint)

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！