天津招聘

职位描述：
A. MAIN OBJECTIVES :
     1.Provide equipment service to assigned customer.
     2.Conduct equipment, retrofit kit installation & setup.
     3.Coordinate with internal technical staff to improve equipment performance.
     4.Collect and analyse customer’s data for handler’s acceptance/ buy off.
     5.Report all equipment’s issue to concerned staff and update accordingly
     6.Take ownership and accountability. Fulfil customer’s requirement and expectation.
     7.Prepare on site technical report upon demand.

B. RESPONSIBILITIES :
     1.Trouble shooting, provide technical solution, analyse on-site machine issue raised by Customer.
     2.Install and set-up equipment & retrofit kit at customer site which include but not limited to Native vision system, Test contacting, Interfacing with other sub-system. Perform acceptance of protocol/ buyoff with customer upon installation and set up. Provide equipment operation & basic maintenance training to customer.
    3.Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly
    4.In collaboration with other technical staff, with the company’s agent, visit clients where machinery has been installed and organise an efficient after-sale service, with such policies and instructions made by Cohu SEG’s general direction.
    5.In collaboration with other technical staff, Cohu SEG’s main office and the company’s agent, visit prospective clients, analyse their needs, draw up exact specifications of machinery need for machinery or parts.
    6.Understand Customer Service process flow (Company ISO), and apply accordingly through daily activity & in house/ on-site support, in order to fulfil company’s vision and quality policy.
    7.Update the project issue list into system & follow up with the factory (project manager, Engineering COE & RSM) to resolved it within committed date. Review all listed issues weekly with customer and internal technical staff.
    8.Coordinate the installation/setup schedule plan with customer base on the assigned project which needs longer time to complete.
    9.Take ownership and accountability on customer management, resolve customer’s issue during on site support. Reduce customer complaint.
    10.Responsible and follow up the activity for assigned customer. Be the main window to communicate between Ismeca and customer on the daily service support (include COE support) / issue on the machine. Escalate to Regional Service Manager if not getting any internal support.
    11.Communication between Customer & internal staff must be done professionally. Do not over expose internal communication to Customer in order to avoid unnecessary conflict.
    12.Prioritise and fulfil customer’s expectation. Manage highlighted issue.
    13.Any tasks that may be assigned to you from time to time.

C. REQUIREMENT AND QUALIFICATION :
      Background :
      1.Bachelor degree in micro-mechanics or mechanics OR equivalent
      2.Good knowledge of electronics OR mechanical.
      Work experience :
      1.Strong background about mechanical OR electro-mechanics OR Equivalent field.
      Language skills :
     1.Fluent English (spoken and/ written skills)
     2.Know other language will be advantages.
     Specific skills :
     1.Technical skills, mechanical and electrical
     2.Customer Relation Skills
     Personal criterion :
     1.Number of open issue solve on the field.
     2.Clearly structured work approach.
     3.Communication
     4.Engineering solution.
     5.Project handling competence.
     6.Number of customer handler acceptance protocols signed.

Ismeca, a Cohu business unit.
Cohu is a US NASDAQ listed company, a leading supplier of IC and LED test handlers, micro-electro mechanical system (MEMS) test modules, back-end finishing equipment and thermal sub-systems used in final test, burn-in and system level test by semiconductor manufacturers and test subcontractors. The Company offers a broad product line with leading-edge technology delivering increased uptime, improved yield and higher throughput enabling IC and LED manufacturers to lower their cost of test. With its strong technology portfolio and global infrastructure, Cohu is uniquely positioned to partner with customers to provide solutions to a broad range of test handling and backend automation requirements for the mobility, computing, automotive, consumer, industrial and LED markets.
Ismeca（利美加），Cohu子公司。
Cohu是一家美国纳斯达克上市公司，是集成电路（IC）和发光二极管（LED）测试分选机、微电子机械系统（MEMS）测试模块、后端精加工设备以及供半导体制造商和测试分包商进行最终测试、老化测试和系统级测试的热管理子系统的领先供应商。该公司产品种类广泛，利用其尖端技术使正常运行时间增加，产量提高，吞吐量更高，从而可使IC和LED制造商降低测试成本。得益于其强大的技术组合实力和全球范围的基础设施，Cohu在与客户合作时有着独特的优势，可为移动、计算、汽车、消费品、工业和LED市场的多种测试分选和后端自动化要求提供解决方案。