天津 [切换城市] 天津招聘天津客服及技术支持招聘天津客服专员/助理(非技术)招聘

Coordinator -CUS team

丹马士环球物流(上海)有限公司

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2012-10-23
  • 工作地点:厦门
  • 招聘人数:若干
  • 学历要求:大专
  • 语言要求:普通话精通
    英语精通
  • 职位类别:客服专员/助理(非技术)  

职位描述

Title of position: Coordinator -CUS team;

Department: CUS team, Damco Xiamen Branch

Reports to: Chief , OCE group leader

Purpose & general responsibilities of the position:

? Live the M&V of CB Maersk and further drive our Core Culture in the team's daily performance.
? Appreciate and apply the values in daily work, ensure that issues are accurate to the standards required by local
arrangement and is within agreed deadlines.
? Ensure on time office attendance and professional dressing.
? Ensure effective and professional communication with internal and external parties.
? Ensure that group delivers a second-to-none service on day-to-day customer services with high accuracy of data
quality.
? Constantly optimize our profitability and deliver financial business results as per agreed objectives.
? Develop and increase the commercial awareness and achieve the business target together with group members.
? Projects and assignments on an ad-hoc basis as directed by the team leader. Be prepared and pro-actively to take
more responsibility for further personal development.
? Attend self learning (MLC) and finished task within deadline.
? Constantly evaluate and suggest changes of the job description to the team leader.
? Good using in OUTLOOK or any other IT equipment for working.
? Have the desire and ability to take on responsibility, with all that this means.
? Show enthusiasm, and be open and straight forward in co-operation with others.
? Learn through on-the-job training and problem solving.
? Develop yourself and be open to new challenges, be willing to share your knowledge and experience with all your
colleagues.
? Create a good working environment by setting a good example with professional straight forward behavior.
? Deliver what we promise consistently.

Specific responsibilities of the position:

? Maintain close relationship with carriers and ensure the contracts are maintained in proper manner
? Pro-actively foresee and prevent major service failures
? Support group leader to deliver the scorecard targets
? Communicate with the destinations and clients to ensure high service level from XIM
? Solve daily operational problems arisen in the daily operation
? Actively manage the outstanding and follow up to ensure all income is collected.
? By own initiative seek to improve procedures and implement changes.
? Assist group leader in management issues
? Actively assist the group leader to develop the talents in the group to continuously have the pipeline for potential Supervisors filled

success criteria of the position:

? Group targets/KPI delivery;
? Performance appraisal;


Specific requirements for the position:

? Open and positive with strong communication skills
? Good general understanding of the operation
? Well-organized - also when working under pressure
? Result-oriented self-starter with initiative and strong execution drive
? Problem solving methodology
? Strong analytical skills
? Financial insight and understanding its importance
? Excellent English capabilities

公司介绍

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司,在全球130多个国家设有办事机构,拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺:致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务,增加投资,争做优秀的企业公民。
今天,集团在中国大陆和中国香港设有100多个办事机构,员工超过1万1千名,并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商,同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工,丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士,我们以我们的员工为骄傲,他们拥有勇往直前的工作态度,精益求精地为客户寻求最可靠、最有效的解决方案,使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工,融入所在地区,大展鸿图。

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The A. P. Moller – Maersk Group: **************
Damco: *************
A.P. 穆勒 - 马士基集团:**************
丹马士: *************

联系方式

  • 公司地址:地址:span天府大道天府软件园