天津招聘

职位描述：
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store platform and the Kindle's ubiquitous wireless connectivity.

The Amazon Kindle team is seeking a Risk Management Specialist for our Kindle Books Self Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making.

The Risk Management Specialist will:
    Evaluate copyright and appropriateness for Kindle content.
    Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels.
    Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues.
    Regularly invent and simplify to drive process changes, build new processes and implement emerging and changing policies.
    Leverage technology and innovation to bring continuous improvement to the operational processes.
    Work effectively in a cross-functional environment with legal, technical, and product management teams.
    Candidates must be willing to view and evaluate content that may be adult, explicit, considered religiously sensitive, politically extreme or otherwise offensive.

Basic Qualifications

    Bachelor's Degree is required
    Exceptional level of organization
    2-3 years of process experience in publishing, software testing, customer service or similar production environment
    Experience working in startup and/or internet technologies is preferred
    Ability to drive process creation, change management and continuous improvement
    Possess accountability for optimizing the self-publishing process to achieve operational goals
    Fluent in Chinese and English
    Ability to travel to the US on occasion, when required
    Willingness to review content that may be explicit, adult content, or otherwise offensive (amongst other risk types)
    3+ years experience in customer service and or book publishing industry
    Comfortable handling a high volume of work on a daily basis
    Must have strong MS Excel skills
    Diligent work ethic
    Strong attention to detail
    Strong personal/integrity

Preferred Qualifications

    Experience with process design and documentation
    Proficiency with Lean and Six Sigma tools
    Experience using project management tools to drive results
    Experience simplifying and/or automating complex processes
    SQL querying skills, experience with databases
    Strong data analysis tools, using MS excel and similar software
    Strong oral and written communication skills
    Strong technical and analytical aptitude, including some knowledge of statistics
    Must be able to think creatively and possess strong analytical and problem solving skills
    A passion for books and reading
    Experience in digital media and knowledge of the publishing industry is a plus

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。