天津招聘

职位描述：
KEY RESPONSIBILITIES
主要职责
 
 
Assist COM/ Supervisor to drive center operational and service excellence, creating a customer-focused service organization, where customer can enjoy their learning experience at an EF center.
协助服务运营经理/服务主管提高运营效率和服务质量、营造一个以客户服务为导向的工作环境，从而提高客户在EF中心的学习满意度。
 
Responsible for student’s satisfaction, Student Lifecycle Management service coverage for assigned students, and exceptional cases handling (eg. complaints, refund).
 负责中心学生满意度，完成自己所负责学生学习周期管理的服务覆盖率，以及处理投诉或退款等特殊案例。
 
Accurately execute company standard student lifecycle system for assigned students, eg. set up student’s personal study plan (PSP), and follow up with student on an on-going basis through multiple communication channels.  
按照公司标准的学生学习周期管理服务流程，对自己所负责的学生进行相应的跟进。例如：制定学生个人学习计划，并能通过多种沟通渠道持续地跟进学生。
 
Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
 针对不同类型客户的服务需求，提供相关的服务项目，从而提高客户的整体体验；根据学生的学习进展及时地调整服务项目。
 
Collaborate with Course Consultants and Trainers to contribute to the growth of center net internal revenue, including course renewal, upgrade and referral
配合中心课程顾问和培训师促进中心净内部收入的良性增长，包括课程续约、升级和推荐。
 
Create pleasant physical environment and excellent English learning atmosphere.
 营造舒适的中心学习环境和良好的英语学习氛围。  
 
Qualifications/Requirements:
职位要求
Undergraduate degree (or above), English major preferred
大学本科以上学历， 英语专业优先
Customer focused and detail-oriented
良好的服务意识，关注细节
2+ years of experience in service and relevant industries, overseas work and study experience is preferred
2年以上服务也相关经验，有国外工作学习经验这优先
Strong communications skill
良好的沟通技能
Good team player in a multi-cultural environment
在多文化环境中良好的团队合作意识

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.